CRM Platform Specialist

CRM Platform Specialist All Lines Technology - 2.8 Pittsburgh, PA Job Details Full-time 1 day ago Qualifications Data integrity assurance Customer records maintenance Knowledge management Data Integration (Data management)

SAP CRM IT

user and group management Account maintenance Data permissions Data migration Data validation techniques SAP Triage Performance Reporting Metrics Reporting Mid-level System maintenance Data integrity and documentation Salesforce Cloud Collaboration with product development teams Data quality monitoring Customer support ticket management Organizational skills Management reporting Online help documentation Technical Proficiency Project stakeholder communication Lead generation tracking Cross-functional communication Ticketing system technical support Customer data entry Full Job Description We are seeking a detail-oriented and technically capable CRM Platform Specialist to join our CRM Platform team. This role will support day-to-day platform administration, data management, and operational activities across our CRM ecosystem, including ongoing transition and support efforts from SAP CRM to Salesforce.com . The ideal candidate thrives in a fast-paced, cross-functional environment and brings a strong balance of technical aptitude, data discipline, and operational awareness. Key Responsibilities Platform Administration & Support Perform routine CRM administration tasks, including user setup, permissions, and role management Monitor system health and troubleshoot user-reported issues Manage ticket intake, triage, and resolution for CRM-related requests Maintain and update system documentation and knowledge base resources Data Management & Governance Execute data imports, exports, and updates using approved tools Perform ongoing data maintenance across Leads, Accounts, and related objects Ensure high data quality through deduplication, validation, and governance processes Support account hierarchy management, including parent-child relationship data integrity Assist with data audits, reporting requests, and data cleanup initiatives Lead & Campaign Operations Support Serve as Level 1 triage for inbound lead form submissions, ensuring timely and accurate processing Perform basic QA on lead routing and scoring rules to ensure proper assignment and workflow Monitor and escalate feedback on lead process inefficiencies or friction points Support campaign execution and lead data management activities Track and report on key operational metrics and support process accountability Collaboration & Coordination Partner with CRM product owners, developers, and business stakeholders Participate in sprint ceremonies and project check-ins as needed Communicate clearly on progress, priorities, blockers, and risks Qualifications 1-3+ years of experience supporting CRM platforms (Salesforce experience preferred) Familiarity with CRM administration concepts (users, roles, security, workflows) Experience with data management, data quality, and reporting within CRM systems Strong attention to detail and organizational skills Ability to troubleshoot issues and manage multiple priorities Comfortable working in cross-functional teams and fast-paced environments Preferred Qualifications Experience with Salesforce.com (administration or support) Exposure to SAP CRM or CRM migration environments Basic understanding of lead lifecycle management and campaign operations Familiarity with data tools (Excel, data loaders, or integration tools) ayuKfLtjQt