Job Title:

Order Processing/Customer Service Specialist (ERP/CRM)

Pay Rate:

$23.15/

HR Duration:

6 months

Location:

Buffalo Grove, IL - First 3 weeks on-site for training, thereafter hybrid [Tues and Wed onsite]

Shift:

8 AM - 5 PM We are looking for an Order Processing/Customer Service Specialist (ERP/CRM). Field customer inquiries over the phone or via email. Provide user support on the online catalog and ordering platform Spend half the day on phones in a call center environment, with the other half focused on email and other required tasks. Manage incoming Salesforce mailboxes /queues and provide timely, professional responses. Execute SAP daily transactions, which include order entry , status , returns , credits, debits, and quotes. Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly. Provide long-term resolutions to our customers, often through creative problem-solving and collaboration across various functions. Research issues and questions using available information and resources. Identify, redirect, and/or escalate problems to appropriate resources per customer support procedures. Fully utilize CRM , logging all customer contacts with thorough details. Work with 3rd party suppliers on order execution, returns , customer inquiries , product selection, and timely order status resolution. Monitor and support online real-time chat requests

Requirements:

High School degree or state-recognized GED. An associate's degree, bachelor's degree is preferred 2+ years of practical Customer Support experience ERP experience ( SAP is preferred) CRM experience ( Salesforce is preferred) Experience with Microsoft Office applications Verbal and written communication skills in English Ability to address customer inquiries/escalations Professionalism and excellent customer service skills

Pay:

$22.00 - $23.00 per hour Expected hours: 40.0 per week

Benefits:

Health insurance

Work Location:

Hybrid remote in Buffalo Grove, IL 60089