Senior Manager, B2B Customer Research

Who are we?

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective.

Help us challenge assumptions, uncover bias, and remove barriers-because progress starts with fresh ideas. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

Job SummaryOwns and delivers high-impact market intelligence and primary market research that informs senior leadership decision-making across commercial, product, and go-to-market priorities. Manages senior stakeholder relationships, drives insight-based influence, monitors impact metrics, and fosters a culture of analytical rigor, collaboration, and evidence-based decision making as a senior individual contributor.

ResponsibilitiesStakeholder ManagementResponsible for driving and influencing senior leadership decision-making through customer, market, and competitive insightsEffectively identifies and engages appropriate stakeholders across the organizationBuilds and maintains strong working relationships and partnerships with senior and cross-functional stakeholdersStructures ambiguous business questions into clear research objectives and decision frameworksNavigates and resolves stakeholder misalignment by grounding discussions in data, customer evidence, and business impactSets and manages stakeholder expectations related to insight scope, timelines, and outcomesEnsures transparent, concise, and executive-ready communication of findings and recommendationsManagement Reporting & Decision SupportParticipates in monthly and quarterly business reviews, providing insight-driven assessments and recommendationsDefines and executes against operational and impact KPIs for market intelligence and research initiativesReviews performance, identifies gaps or opportunities, and makes data-backed recommendations to leadershipSynthesizes insights into clear executive narratives, decision briefs, and implicationsResource and Budget ManagementManages project-level research budgets and spend trackingRequests approvals for research expenses outside of approved budgets, as neededCommunicates budget estimates for cross-functional research initiatives and ensures delivery within approved budgetsProvides input into annual planning related to research investments, tools, and vendor strategyMarket Intelligence & Primary Research ExecutionLeads end-to-end primary market research and market intelligence initiatives aligned to business prioritiesDesigns and executes qualitative and quantitative B2B customer researchSynthesizes insights across multiple sources including customer research, competitive intelligence, industry trends, and internal dataTranslates research findings into clear business implications and recommended actionsEnsures insights are explicitly tied to measurable business outcomesProcess / Policies / StandardsDefines and applies best practices, processes, and standards for market intelligence and primary researchEnsures consistency, quality, and repeatability of insight generation across initiativesMeasures performance against process and quality goalsProactively identifies and drives continuous improvement opportunities in insight workflows and delivery Roadmap / PlanningSupports strategic planning by providing customer and market inputs that inform prioritization decisionsDevelops and maintains a roadmap of insight initiatives aligned to business prioritiesInfluences sequencing and prioritization by articulating customer impact, trade-offs, and risksReview / Approvals / Escalations / Issue ResolutionIdentifies and prioritizes high-impact or high-risk insight gaps or execution issuesConducts structured analysis and root-cause assessments where appropriateEscalates issues with clear context, implications, and recommended options for leadershipSupports leadership review cycles with data-driven inputs and recommendationsVendor ManagementManages external research vendors and consulting partners on a project basisUnderstands vendor capabilities and roadmaps; manages relationships, feedback, and escalationsReviews and proposes vendor selections aligned to business needsHolds vendors accountable for quality, timelines, and deliverablesIntegrates external research outputs into internal insight narratives and decision frameworksQualifications10+ years of supplier and client-side experience in tech preferred across B2B market intelligence, primary market research studiesProven experience engaging with and influencing senior leadership and executive stakeholdersStrong ability to structure ambiguous problems and translate data into clear business recommendationsExperience managing external research vendors or consulting partnersExceptional written and verbal communication skills, including executive-level storytellingBachelor's degree required; advanced degree preferredThe targeted pay range for this position in the following location is / locations are:

Poland -

Warsaw Office WAO :

340,000 - 562,000 PLN / AnnualOur pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.

The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix BenefitsAs an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program:

An Employee Assistance program is available to all employees.

Core Benefits -

Pension:

You will be enrolled in the employee capital plan or pension, known as PPK, a contributory pension scheme for you and your employer to save funds intended for withdrawal on retirement.

Private Medical Insurance:

You may enroll yourself and eligible dependents in Private Medical Insurance (PMI) for greater choice, flexibility, and access to specialist care for short-term illness or injury and so on.

Life and Accident Insurance:

Equinix provides Life and Accident Insurance cover for its employees which you can enroll in. Other Benefits and Perks - Employees have the option to select and use from a wide range of other benefits including: Annual Leaves, Flex Wallet (flexible spending account), Multi-sport Card, Lunch Pass Card, Discount Portal, statutory allowances and reimbursements (remote working, corrective glasses reimbursement), and paid and unpaid leaves in line with local market practices and regulatory requirements. More details on eligibility and rules for leaves are in Equinix's HR policies. Eligibility and contribution requirements apply to some benefits, in line with company policy. Benefits are subject to specific plan/program or insurer terms and conditions, including changes at Equinix's discretion. Equinix will be compliant will regulatory requirements on benefits and leaves.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.