RESPONSIBILITIES

Kforce has a client that is seeking a remote Slate CRM Administrator to serve as the primary administrator and technical owner of the Slate platform. This individual will be responsible for configuring, maintaining, and enhancing CRM functionality that supports application, enrollment, and operational processes.

Responsibilities:

Serve as the primary administrator and subject matter expert for the Slate CRM platform
Configure, maintain, and optimize workflows, forms, portals, communications, business rules, and system functionality
Partner with stakeholders to support application management processes, communications, and operational initiatives
Manage user accounts, permissions, security roles, profiles, and system access
Design and maintain internal and external-facing portals to support business operations
Develop and maintain dashboards, reports, and queries that provide meaningful operational insights
Ensure data accuracy, consistency, and integrity through established governance and quality control processes
Troubleshoot and resolve system issues while identifying opportunities for long-term improvements
Serve as the primary technical liaison for platform enhancements, integrations, and vendor-related initiatives
Participate in cross-functional projects to identify business requirements and implement scalable system solutions
Analyze existing workflows and recommend process improvements that increase efficiency and effectiveness
Develop, test, and deploy new platform functionality, including forms, events, communications, workflows, and automation processes
Create and maintain technical documentation, user guides, and standard operating procedures
Provide training and ongoing support to end users while promoting best practices and user adoption
Collaborate with technology teams and business partners on integrations, system enhancements, and data initiatives

REQUIREMENTS

Bachelor's degree or equivalent combination of education and experience
Experience administering and supporting Technolutions Slate CRM
Experience building and maintaining forms, workflows, communication campaigns, portals, and security roles
Experience troubleshooting application and system issues in a production environment
Strong knowledge of CRM administration, workflow automation, and business process configuration
Knowledge of data governance, data quality management, and security best practices
Advanced reporting, dashboard development, and data analysis skills
Strong analytical, organizational, and problem-solving abilities
Excellent written and verbal communication skills
Ability to effectively collaborate with technical and non-technical stakeholders

Preferred Qualifications:

Experience supporting complex application review, enrollment, intake, or customer lifecycle processes
Experience with CRM integrations, system implementations, and data migration initiatives
Experience developing end-user documentation and delivering training programs
Knowledge of process improvement methodologies and operational best practices
Familiarity with reporting and analytics tools used to support operational decision-making The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role.

We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. 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