Client Success and BDC Performance Strategist

Client Success and BDC Performance Strategist Dealer Synergy - 4.3 Audubon, NJ Job Details Full-time $20 - $22 an hour 6 days ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Performance dashboards Teamwork Sales reporting Client onboarding Sales Phone communication Process improvement Mid-level Attention to detail Customer relationship management CRM system proficiency Training & development 1 year Zoho Training Cross-functional collaboration Communication skills Dealership experience Cross-functional communication Client interaction via phone calls Full Job Description Dealer Synergy partners with automotive dealerships across the country to build high performing Internet, BDC, and phone sales operations . Our work directly impacts dealership revenue, customer experience, and long term growth. As a Client Success and BDC Performance Strategist , you will work directly with dealership teams and leadership, driving performance, accountability, and execution across their operations. You get the exposure and impact of working inside a dealership environment, without the long hours, weekends, or traditional dealership schedule . What You Will Be Responsible For Client Onboarding and Launch Support Lead dealerships through a structured, high impact onboarding experience Manage intake, kickoff meetings, and full system setup Learn dealership structure, goals, and identify early performance gaps Configure CRM workflows, call monitoring tools, and training platforms Support new Outsource BDC launches from start to finish Outsource BDC Operations and Communication Act as the main bridge between dealerships, outsource agents, and internal teams Coordinate monthly and quarterly performance meetings Communicate dealership expectations, updates, and process changes to agents Ensure alignment between outsource teams and dealership performance goals Maintain consistent, clear communication throughout process Performance Tracking and Reporting Monitor key dealership KPIs daily including contact rate, appointment set, show, and sold rates Prepare and send weekly and monthly performance reports Track goals, projections, and missed opportunities Maintain and improve standardized reporting templates Identify performance gaps and areas for immediate improvement Training, Accountability and Process Reinforcement Ensure adherence to call flows, CRM processes, and lead handling standards Support call monitoring, grading, and structured feedback Identify breakdowns in execution and reinforce best practices Schedule and support refresher training when performance declines Cross Team Collaboration Partner with Client Success team on training and coaching initiatives Work with CRM team on access, workflows, and system improvements Collaborate with leadership on performance strategy and execution Required Qualifications 1-2 years experience working with automotive dealerships Comfortability working within at least one automotive CRM such as VinSolutions, DriveCentric, Elead, or Zoho, etc. Strong communication skills across phone, email, and written formats Comfortable working across multiple systems and dashboards Highly organized with strong attention to detail and follow through Professional, reliable, and solutions focused Preferred Experience Experience working within two or more automotive CRM systems Dealership management experience such as BDC, sales, or lease retention Call center or high volume customer communication experience Experience with training platforms, video tools, or learning systems Why Join Dealer Synergy Health, dental, and vision insurance 401k with employer match Paid holidays and PTO Monday through Friday 9am to 5pm schedule Direct exposure to dealership performance strategy and leadership Opportunity to learn how high performing BDC and sales teams operate Development of skills in performance management, coaching, and analytics

Job Type:

Full-time Pay:

$20.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Customer relationship management: 1 year (Preferred) Customer service: 2 years (Required) Ability to

Commute:

Audubon, NJ 08106 (Preferred)

Work Location:

In person