Manager of Digital Experience & Platforms

Manager of Digital Experience & Platforms Donatos Pizza - 3.3 Columbus, OH Job Details Full-time 15 hours ago Qualifications Marketing project management Digital marketing tools Google Search Console Cross-functional collaboration Cross-functional communication Full Job Description Position Summary The Manager, Digital Experience and Platforms is responsible for the execution, optimization, and enablement of Donatos web and mobile app experiences. This role ensures digital platforms effectively support brand, marketing, and customer experience needs through strong prioritization, requirements definition, and cross-functional collaboration. This role focuses on platform health, experience quality, and delivery, serving as the day-to-day connector between Marketing and IT to ensure digital experiences are clear, consistent, and operationally sound. Job duties and responsibilities Digital Experience Management Own day-to-day management of the Donatos website and mobile app experiences Ensure digital experiences align with brand standards, campaigns and promotions Identify, prioritize and support usability and experience improvements Enable marketing initiatives through effective platform execution Web and App Platform Management Serve as the primary marketing liaison to IT for web and app initiatives Translate marketing needs into clear business and functional requirements Manage marketing-related backlogs, enhancements and defect resolution Coordinate releases and ensure timely delivery of updates UX Enablement Apply UX best practices to improve clarity, usability and customer journeys Partner with brand, creative and IT teams to support experience improvements Ensure consistency across all digital touchpoints SEO and Platform Health Own day-to-day, hands-on SEO across Donatos' website and app Use enterprise SEO tools (e.g., BrightEdge, Google Search Console) to monitor performance, identify opportunities and diagnose issues Ensure SEO best practices are embedded into platform releases, content workflows and campaign execution Translate SEO insights into actionable platform enhancements, including: Technical SEO led by IT On-page optimization Metadata and templates Internal linking and page performance Oversee SEO strategy and performance in partnership with external vendors Monitor site health, accessibility, indexability and compliance with digital standards Ensure platforms support discoverability and performance best practices Cross-Functional Collaboration Act as the day-to-day connector between marketing and IT Enable Brand and Lifecycle teams by ensuring platforms can support campaigns, content and offers Work Arrangement Options Donatos has identified this position as eligible for the following work arrangements:

Full-Time Onsite:

The Associate in the position will work all regularly scheduled days onsite.

Hybrid:

The Associate in this position will work 3 regularly scheduled days onsite, 2 days off-site weekly. Positions that are eligible for hybrid and/or remote work do not automatically qualify for the Associate to perform in a hybrid or remote only work arrangement. Minimum requirements Education Bachelor's degree in marketing or related field preferred. Physical Requirements None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work). Previous Experience 5+ years of experience in digital experience, platform management or digital marketing operations Hands-on experience managing web and mobile app platforms Direct experience with enterprise SEO tools and execution Strong operational, project management and prioritization skills Strong interpersonal and relationship building skills, experience in dealing with multiple and diverse internal stakeholders, and interacting with business and technology partners. Excellent communication skills, written and verbal, across all organizational levels. Donatos is just as dedicated to our Associates as we are to our guests. After all, delivering the best food and service starts with attracting (and keeping) the very best team members. Whether you're looking for your first job or want to advance your career, you'll love being part of a work environment that's not just rewarding and fun, but supportive too. We're committed to hiring associates who we feel will be a great fit with the Donatos family - and then empowering them to become leaders who bring out the full potential of everyone around them.

Job Type:

fulltime

Education:

Bachelor's degree Work location: On-site