Retail & Brand Operations Manager

Retail & Brand Operations Manager Island View Outfitters Santa Barbara, CA Job Details Full-time $55,000 - $75,000 a year 1 day ago Benefits Paid time off Employee discount Qualifications Customer communication Management Operational management Manager experience Team management Business operations Full Job Description Retail & Brand Operations Manager Island View Outfitters Santa Barbara, CA / Isla Vista, CA Full-Time | Hybrid $55,000 - $75,000 per year + Performance Incentives About Us Island View Outfitters is a locally owned apparel and lifestyle brand inspired by the Central Coast, UCSB, and the outdoor culture that makes our community unique. We design, print, and sell our own products through our Isla Vista retail store, ecommerce channels, wholesale partners, and events throughout California. Our products are created in-house through our sister company, High Desert Print Co. We're looking for a motivated leader to take ownership of our retail operations and help grow the brand through exceptional execution, team leadership, merchandising, and customer experience. About the Role This is more than a traditional retail management position. You will be responsible for overseeing our retail store operations, ecommerce fulfillment, inventory management, staff leadership, and execution of new product launches and marketing initiatives. This role is ideal for someone who enjoys both operations and leadership, takes pride in organization and execution, and wants to play a key role in growing a local brand. The position is hybrid, splitting time between our Isla Vista retail store and our Santa Barbara office. Role Details Retail Operations Oversee day-to-day retail store operations Maintain store presentation, cleanliness, and merchandising standards Ensure a positive customer experience in-store and online Monitor sales performance and identify opportunities for improvement Team Leadership Hire, train, schedule, and manage retail staff Coach employees and maintain accountability to company standards Manage employee performance and staffing needs Develop team leaders and create a positive workplace culture Inventory & Merchandising Manage inventory levels, transfers, restocks, and product organization Coordinate new product launches and seasonal merchandising updates Work with production and creative teams to ensure products are available and properly presented Ecommerce & Customer Service Oversee Shopify order fulfillment and ecommerce operations Handle escalated customer service issues Ensure timely processing of online orders and customer communications Brand Execution Execute retail promotions, product launches, and marketing initiatives Help bring the Island View Outfitters brand to life through store presentation and customer experience Coordinate with ownership, marketing, and creative teams on upcoming projects Qualifications 2+ years of retail, operations, or management experience Previous experience supervising employees Strong organizational and communication skills Ability to manage multiple priorities and solve problems independently Comfortable leading a team and holding employees accountable Detail-oriented with a strong sense of ownership Preferred Qualifications Brand and product development Shopify or ecommerce experience Inventory management experience Merchandising or visual display experience Apparel, lifestyle, or retail brand experience The salary range posted for this position allows for range of experience. Many of aspects of this position can be trained and developed on. Compensation & Benefits $55,000 - $75,000 annual salary, depending on experience Performance-based bonus opportunities Paid vacation and sick time Employee discounts Opportunity for long-term growth within the company Why Join Us? This is an opportunity to help lead and grow an established local brand with strong community roots. You'll work closely with ownership, have significant responsibility and autonomy, and play a direct role in shaping the future of Island View Outfitters.

Pay:

$55,000.00 - $75,000.00 per year

Benefits:

Paid time off Application Question(s): This role requires both office-based operational work (Santa Barbara) and in-store presence (Isla Vista). Are you comfortable working in both environments? Describe any experience you have working with a retail brand, lifestyle brand, or consumer-facing business. What was your role, and how did you contribute to the growth or development of the brand? Describe your experience managing employees. How many people have you supervised? What has been your most relatable job experience? What is a specific example within that role you can share that relates to this job?

Work Location:

In person