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NORAM Head of Customer Success
Career Insights for Director of Customer Success
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Scorecard
Based on Texas data
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What they do
A Director of Customer Success is responsible for customer retention and increasing customer loyalty. Often works in software companies, supervising customer success staff who provide direct technical support to customers. Focuses on reducing churn.
$139,051 / year median in Texas
+16% projected growth
Job Description
More Like This
$126k
Per Year
Position range in Dallas County $79k - $154k Per Year NORAM Head of Customer Success
YOOZ INC
Occupation:
Sales Engineers
Location:
Coppell, TX - 75019
Job Type:
Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift
Posted:
08/27/2026
Positions available: 1
Source:
WorkInTexas
Web Site:
WorkInTexas
Onsite /
Remote:
Work onsite all of the time
Updated:
08/30/2026
Expires:
09/26/2026
Job #: 17061532
Job Requirements and Properties
Help for Job Requirements and Properties. Work Onsite
Full Time Education
Master's Degree Experience
24 Month(s) Schedule
Full Time Job Type
Regular Duration
Permanent Employment Hours
40 Hours Per Week Shift
Day Shift Public Transit
Available Help for .
TITLE:
NORAM Head of Customer Success
REQUIREMENTS
Master's Degree in Business and 2 years of experience as a Sales Engineer.
JOB DUTIES
Develop and a comprehensive Customer Success strategy that aligns with Yooz Softwares business goals. Lead, mentor, and grow a high-performing Customer Success team, including Customer Success Managers, Account Managers, and support staff. Establish and track key performance indicators (KPIs) to measure the success of customer success initiatives. Build strong, long-term relationships with key customers, acting as a trusted advisor to ensure they achieve their desired outcomes with Yooz Software. Develop customer success plans, onboarding processes, and regular review sessions to ensure continuous value delivery. Implement strategies to reduce customer churn and increase customer lifetime value. Work closely with the Sales team to ensure a seamless transition from sales to customer success and identify upsell and cross-sell opportunities. Collaborate with the Product team to relay customer feedback and insights, influencing product roadmap and development. Partner with Marketing to develop customer advocacy programs, case studies, and reference materials. Analyze customer data and feedback to identify trends, opportunities, and risks. Provide regular reports and insights to the executive team on customer health, satisfaction, and retention metrics. Continuously optimize customer success processes and tools to improve efficiency and effectiveness. Serve as the voice of the customer within Yooz Software, advocating for their needs and ensuring their feedback is integrated into company strategy. Develop and deliver customer success stories, best practices, and value propositions to drive customer engagement.
SALARY:
$126,048 per year.
CONTACT:
Send resume to:
Yooz Inc,
8840 Cypress Waters Boulevard, Suite 250,
Coppell, TX 75019
Jobsite:
Coppell, TX (Full-Time Position)