ABOUT US

We are an ever growing company looking that delivers 5 star service to our customers and are looking for the right person to join us in our marketing department. We are a family ran business that has been in business for 30 years. Our focus is our customers and giving back to the community. Role Mission Use the call center and marketing channels to hit booked - call goals daily. Within the approved marketing budget - using KPI's to make fast adjustments to maximize high opportunity calls. What You'll Do • Daily progress updates Apex Services Heating Cooling Plumbing is a leading HVAC company serving the Omaha market. We deliver five-star service and are growing fast. We're hiring a hands-on manager to lead our outbound call center and own day-to-day marketing execution that books quality calls— within budget . Role Mission Use the call center and marketing channels to hit booked-call goals daily— within the approved marketing budget —using KPIs to make fast adjustments to maximize high opportunity calls. What You'll Do Marketing & Demand Generation Own the weekly/monthly marketing calendar focused on booking revenue-producing calls. Allocate spend across channels (e.g., Google Local/Ads, Meta , email/SMS, website, local listings) to maximize booked calls/ROAS within budget. Coordinate with vendors/partners (PPC/SEO/social) and align campaigns with capacity and promotions. Content creation : produce short posts/videos/graphics for social , keep website promos/pages current (light CMS updates; coordinate larger changes). Manage Google Business Profile posts/reviews; support reputation programs that fuel inbound demand. Measurement & Continuous Improvement Track Marketing KPIs (Cost-per-Booked-Call, CAC, ROAS, lead-to-book %, channel mix) and Call-Center KPIs (set rate, booking rate , customer update SLA compliance , follow-up completion rate , show rate, conversion, QA, CSAT/NPS, 5-star review volume ). Report results daily/weekly and adjust quickly (budgets, campaigns, scripts, schedules) to stay on target. Improve processes without disrupting what already works; escalate unfamiliar issues promptly. What Makes You a Great Fit Self-directed, thrives in a fast-paced, goal-driven environment. Blends analytical problem-solving with strong people and communication skills. Confident decision-maker who's also collaborative and coachable . Qualifications Prefer Experience managing marketing execution and budget (home services or SMB preferred). Proven track record improving KPIs; comfortable with dialers/CRMs and marketing tools (Google/Meta, GA4/analytics, email/SMS). Strong writing/editing for short-form content (social/web). HVAC/home services experience a plus (not required). Service Titan experience a plus (not required) Nexstar Systems experience a plus (not required) Benefits Competitive salary + performance incentives Health, Dental, Vision, Life insurance 401(k) with company match Paid time off & paid holidays Paid training Growth & advancement opportunities Work Location On-site in Omaha, NE or in

El PasoTX Job Type:

Full-time Pay:

$55,000.00 - $75,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

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