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CM
Christy Media
Field Engineer (L3) Supervisor
Career Insights for Technical Marketing Engineer
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Based on Washington, D.C. (District of Columbia) data
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What they do
A Technical Marketing Engineer works as part of the product marketing team to ensure that the products brought to market are successful in a wide variety of customer engagements.
$163,491 / year median in Washington, D.C. (District of Columbia)
+11% projected growth
Job Description
We are currently supporting an outstanding international technology leader within the mission-critical IT/AV technology domain in the search for a Field Engineering Manager / Supervisor to join their growing US team! This is a hands-on leadership role, combining day-to-day field engineering with responsibility for supporting, developing and coordinating a team of Field Engineers across the US You'd remain close to the technology - supporting system installations, troubleshooting, maintenance and customer support across complex, real-time, mission-critical environments - while also acting as a senior technical escalation point and helping to ensure the wider engineering team delivers consistently for customers. The role would involve supporting solutions within complex control room environments across verticals such as Broadcast, Defence, Oil & Gas, Utilities and Transportation. This position would suit an experienced Field Engineer, Senior Technical Support Engineer or similar hands-on technical professional who has strong networking/AV knowledge and is ready to take on greater responsibility for team leadership, mentoring and operational delivery. Responsibilities Lead, support and mentor a team of Field Engineers Remain hands-on with system installations, configuration and commissioning Act as a senior escalation point for complex technical issues Provide technical support via phone, email, remote access and onsite visits Troubleshoot technical issues and perform maintenance activities Coordinate field activity and support effective allocation of engineering resources Support system staging and configuration Assist with technical documentation, reporting and engineering processes Deliver end-user training and technical demonstrations where required Support the development and technical progression of junior Field Engineers Work closely with customers and internal technical teams to ensure issues are resolved effectively