Primary Responsibilities Main responsibilities you will be assigned to: Professionally and courteously answer incoming calls Proactively contact new referrals and held clients to coordinate the start or continuation of care, ensuring timely follow-up and clear communication. Deliver exceptional customer service in all interactions, upholding company standards and values. Resolve issues efficiently by gathering information, thinking critically, and communicating solutions clearly and timely. Collaborate with the Staffing Manager to address and escalate complaints or concerns as appropriate. Match caregiver availability with client needs, anticipating and resolving staffing challenges to maintain consistent care. Support operational efficiency and compliance by adhering to regulatory, quality, and internal process standards. #

TPC Job Type:

Full-time Pay:

$18.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Vision insurance

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required) medicaid : 1 year (Required)

Work Location:

In person