Direct To Consumer Marketing Specialist Advantage Home Care - 4.6 Springfield, MO Job Details Full-time $18 an hour 10 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Professional development assistance Life insurance Referral program Qualifications Customer communication Customer service Direct marketing B2C High school diploma or GED Managing clients in a customer support role Medicaid health insurance Medicaid Client interaction via phone calls Full Job Description Primary Responsibilities Main responsibilities you will be assigned to: Professionally and courteously answer incoming calls Proactively contact new referrals and held clients to coordinate the start or continuation of care, ensuring timely follow-up and clear communication. Deliver exceptional customer service in all interactions, upholding company standards and values. Resolve issues efficiently by gathering information, thinking critically, and communicating solutions clearly and timely. Collaborate with the Staffing Manager to address and escalate complaints or concerns as appropriate. Match caregiver availability with client needs, anticipating and resolving staffing challenges to maintain consistent care. Support operational efficiency and compliance by adhering to regulatory, quality, and internal process standards. #

TPC Job Type:

Full-time Pay:

$18.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Vision insurance

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required) medicaid : 1 year (Required)

Work Location:

In person