ATR ID:

ATR226724

Job Title:

Niche Support Personnel

• Event Planner Intermediate (3-6 years)
  

Job Level:

Buyers/Planners

Duration:

6 Months

Location:

Tampa FL

Email:

Kaffenberger, Elizabeth

Phone:

612-223-6878

Roles and Responsibilities:

• Oversee meetings and events within the designated center, collaborating with internal partners in catering, audio-visual, and facilities to meet and exceed client expectations Provide personalized, high-touch customer service by meeting and greeting each client daily
  
• Handle day-to-day challenges presented by clients, driving towards effective solutions while maintaining a positive client experience
  
• Maintain a professional, flexible, and "can-do" attitude, always delivering exceptional service
  
• Participate in daily operations meetings and weekly reviews to stay ahead and informed on events you and the team are planning
  
• Execute pre-conference calls/meetings and post-conference calls/meetings when applicable, ensuring all details are managed effectively
  
• Manage space issues and escalate unresolved issues to the lead planner or manager as needed
  
• Cover essential reception desk functions, including answering telephone calls and returning emails promptly and greeting/escorting clients to their meeting room
  
• Master the usage of the EMS (Event Management System) to detail reservations, review incoming requests, and generate accurate reports
  
• Serve as a strong communicator, managing correspondence between the planning team and reservation holders throughout the booking process, while providing an outstanding customer service experience
  
• Prioritize new meeting room reservations from online booking tools, ensuring timely and accurate processing
• Deliver high-level service to event organizers, LOBs
• What does a typical day look like in this role?
• Sitting/working at the front desk at the conference center, client engagement, meeting and greets guests who enter the conference center, answering phones and responding to emails Spot checking catering services in the conference rooms through the day Participate in daily operations calls with internal partners to view event logistics for the next day Coordinating room setup with onsite facilities team Working closely with lead planner on all events at the conference center.

Requirement:

• What are the top three qualities you look for in a candidate?
• Fast learner, customer service, and passion for event planning.
• What specific work experience or skills would stand out on a resume?
• Front desk management, customer service, event planning/coordination, organized, strong communication skills and time management.

How to

Apply:

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