Senior Technical Program Manager

Senior Technical Program Manager MedEdge Solutions Fort Smith, AR Job Details Full-time $85,000

• $92,000 a year 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Jira Performance dashboard reports Project reporting Dashboard development Knowledge management Program management Requirements specification Bachelor's degree Organizational skills Certified Scrum Master Agile software development Cross-functional collaboration Project stakeholder communication Cross-functional communication Full Job Description About MedEdge Solutions MedEdge Solutions is a bootstrapped healthcare technology company serving 340B-covered entities, health systems, and specialty and infusion pharmacies.

We are the data people of the infusion and specialty pharmacy industry, helping our clients turn complex pharmacy operations into actionable, defensible intelligence. Our product portfolio includes BT340B, ME340B, IDRx, Mosaic, and Pharma Insights, and we operate under HIPAA and SOC 2 compliance standards. Headquartered in Westfield, Indiana with a second office in Fort Smith, Arkansas, MedEdge is growing at a deliberate, cash-efficient pace and is building the next durable platform in pharmacy data intelligence. The Role The Senior Technical Program Manager is the operational backbone of the MedEdge product and engineering organization. This person turns the executive team's product strategy into shipped software by owning roadmap execution, sprint health, requirements documentation, release coordination, and the cross-functional communication that keeps engineering, professional services, and leadership in sync. You will partner directly with the VP of Engineering and Product and the CEO to prioritize roadmap items and product deliverables, then drive the work across the finish line. This is an execution role, not a product strategy role. Product vision and customer discovery live with leadership. You own the system that translates that vision into structured, on-time, auditable delivery. What You Will Do

• Operationalize the product and engineering team by owning the day-to-day rhythms: sprint planning, daily standups, sprint reviews, retrospectives, and the working agreements that hold the team together.
• Manage the product roadmap end-to-end across BT340B, ME340B, IDRx, Mosaic, and Pharma Insights, including capacity planning, dependency tracking, and milestone reporting to leadership.
• Work with the VP of Engineering and Product, the CEO, and the professional services lead to prioritize incoming work, surface trade-offs, and rebalance the roadmap when client commitments shift.
• Author and maintain Business Requirements Documents, technical requirements, and acceptance criteria for every roadmap item before it enters development.
• Run release management for all five products: change logs, release notes, client-facing communication coordination with professional services, and post-release verification.
• Build and maintain the Jira instance as the single source of truth for product delivery, including issue templates, custom workflows, dashboards for leadership, and hygiene standards the team actually follows.
• Build and maintain the Confluence knowledge base for product specs, decision records, and engineering runbooks, replacing tribal knowledge with documented systems.
• Deliver a weekly status report to the executive team covering sprint health, roadmap progress, blockers, and risks, with a clear ask whenever leadership decision is required.
• Run cross-functional release readiness reviews with engineering, professional services, sales, and support so every release lands without surprising another team.
• Coordinate with the professional services team on client-facing deliverables tied to product releases, including feature enablement timing, training materials, and rollout sequencing for high-touch clients.
• Track engineering capacity, contractor utilization, and outsourced work in one dashboard so leadership can make staffing and vendor decisions with current data.
• Run program-level risk reviews on the active roadmap, identify cross-product dependencies before they slip, and escalate with options rather than problems. What You Bring
• Five or more years of program management, technical project management, or product operations experience inside a SaaS or healthcare technology environment.
• Direct experience running Agile sprint cycles with engineering teams, including the practical skill to hold the standards on Jira hygiene, sprint commitments, and retrospective follow-through.
• A track record of authoring requirements documents, acceptance criteria, and release notes that engineering teams actually use without revision.
• Strong written and verbal communication skills, demonstrated by examples of executive status reporting, cross-team kickoffs, and difficult conversations about scope or timeline.
• Comfort working alongside a founder-led executive team where priorities can shift inside a quarter, paired with the discipline to push back when the shift breaks a committed timeline.
• Hands-on Jira administration experience: workflows, custom fields, automation rules, dashboards, and the judgment to keep the instance simple.
• Confluence or equivalent knowledge base administration experience, including page templates, space architecture, and content lifecycle.
• Working knowledge of

HIPAA, SOC

2, or another regulated compliance environment, with the ability to factor compliance review into every release plan.

• Bachelor degree in a technical, business, or operational discipline, or equivalent practical experience. Nice to Have
• Direct experience in healthcare technology, pharmacy operations, 340B compliance, or specialty and infusion pharmacy workflows.
• PMP, Certified Scrum Master, SAFe Program Consultant, or another formal program management certification.
• Experience supporting a product organization through a recurring revenue scale-up, ideally toward an 80 percent annual recurring revenue mix.
• Experience working with offshore or fractional engineering contractors as part of the delivery team.
• Familiarity with SQL Server, Azure, or .NET-based product environments so technical conversations with engineering are not a translation layer.
• Experience preparing engineering and product artifacts for a SOC 2 audit, an internal security review, or a customer due diligence questionnaire.

Where You Will Work This role is On-Site, based out of the MedEdge Fort Smith office at 2120 S Waldron Rd, Building B, Suite 4, Fort Smith, AR 72903. The expectation is three days per week on-site with two flexible remote days each week, coordinated with the CEO. Occasional travel to the Westfield, Indiana office and to industry events is required, typically less than 10 percent of the time. What We Offer MedEdge offers competitive compensation calibrated to experience and the local market, plus a full benefits package: medical, dental, and vision coverage, a 401(k) plan, paid time off, and paid holidays. You will have direct access to the executive team, visible ownership over how the product organization operates, and a short path from execution leadership to broader scope as MedEdge grows. About Our Team MedEdge is a small, deliberate team. We default to buying or contracting before building, we move fast on reversible decisions, and we are direct with each other when something is not working. We are growing our revenue mix toward 80 percent recurring software and 20 percent professional services. Product and engineering execution discipline is the lever that makes that mix possible. The person we hire here is the one who makes sure the right things ship on time, every time.

Pay:

$85,000.00

• $92,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person