Cloud & Platform Services Manager (Classified Manager)

Under the direction of the assigned supervisor, the Cloud & Platform Services Manager is responsible for the planning, administration, and continuous improvement of the District's cloud, infrastructure, and enterprise platform services program. The position ensures the secure, reliable, and integrated operation of technology services delivered through cloud, SaaS, AI-enabled platforms, and vendor-managed environments that support institutional operations, student services, and data-informed decision-making, including emerging capabilities enabled through AI technologies. This position is responsible for a major functional program area that includes cloud services, identity and access management, enterprise platform enablement (including AI-enabled technologies), and software-defined network and connectivity services delivered through cloud-managed and vendor-provided platforms. These services are managed as integrated, service-based capabilities rather than District-operated physical infrastructure. The role exercises independent judgment in establishing service standards, coordinating vendor-delivered infrastructure, and aligning distributed technology services with District priorities, and provides direct supervision of assigned staff.

Distinguishing Characteristics:

This is a management-level classification responsible for program administration, service ownership, and supervisory oversight of District cloud and platform services. This classification is functionally distinct from traditional infrastructure roles responsible for on-premise networking, storage, and compute. The incumbent does not primarily perform installation, maintenance, or repair of physical systems. Network and connectivity services within this classification are software-defined and cloud-managed, including services such as identity-integrated, cloud-delivered secure remote access, and vendor-managed connectivity platforms. The position is responsible for the governance, standards, service performance, and integration of these services across distributed environments, rather than the operation of physical network hardware. Connectivity services within this classification are limited to enterprise data access and identity-integrated network services and do not include standalone communication systems such as voice or telephony platforms, which are administered separately. Full Salary Range $110,461.11 to $157,932.26

• Plan, organize, and administer the District's cloud and platform services program, aligning services with institutional priorities and technology strategy
• Develop and implement service roadmaps for cloud platforms, identity systems, software-defined and cloud-managed connectivity services, and enterprise platform enablement
• Establish and maintain standards, policies, and service delivery models for distributed, cloud-based technology environments
• Evaluate emerging technologies and make strategic recommendations regarding adoption, modernization, and lifecycle management
• Evaluate and support the infrastructure and platform requirements for AI-enabled technologies, ensuring alignment with District standards for security, data governance, and system integration
• Serve as the service owner for infrastructure-related services, including cloud platforms, identity and access management, software-defined and cloud-managed network and connectivity services, cloud-based storage services, and endpoint management, ensuring these services operate as secure, scalable, and integrated components of the District's enterprise technology ecosystem
• Ensure end-to-end service reliability, scalability, and availability across internal and vendor-managed environments
• Oversee the delivery and performance of software-defined and vendor-managed connectivity services, ensuring alignment with District standards for access, security, and reliability
• Lead continuous service improvement efforts based on performance data and institutional needs
• Oversee vendor-hosted and cloud-delivered infrastructure environments that support enterprise SaaS platforms and institutional systems, ensuring readiness for implementation, integration, and ongoing operations
• Govern identity, authentication, and provisioning frameworks that enable secure and automated access across systems
• Ensure effective integration of systems and services in partnership with district staff, including coordination of authentication models, data flows, and platform dependencies
• Ensure infrastructure readiness and integration support for AI-enabled platforms and services, including identity integration, data access controls, and interoperability with enterprise systems
• Coordinate infrastructure readiness for testing, deployment, and production operations of enterprise systems
• Provide oversight and maintain relationships with cloud providers, SaaS vendors, and technology partners supporting infrastructure and platform services
• Monitor vendor performance, service levels, and contractual obligations, ensuring alignment with District expectations
• Participate in the evaluation and recommendation of technology solutions, platforms, and vendor services
• Implement infrastructure and platform controls aligned with security standards, identity governance, District policies, and risk management practices
• Collaborate with District leadership to support the secure and responsible deployment of AI-enabled technologies, ensuring alignment with data protection, access control, and institutional risk management practices
• Plan, assign, supervise, and evaluate the work of assigned staff
• Participate in the recruitment, selection, and training of staff
• Provide leadership in staff development, cross-training, and skill alignment to support evolving technology environments
• Participate in technology governance processes, including change management and project prioritization
• Collaborate with faculty, staff, and administrators to ensure services effectively support operational needs
• Participate in the development and administration of budgets and administrative program review related to cloud and platform services
• Create and maintain documentation, reports, and records related to program operations, project tracking, and service performance
• Evaluate and recommend technology investments, contracts, and service agreements
• Remain current with developments in cloud computing, enterprise platforms, AI-enabled technologies, software-defined networking, cybersecurity, and higher education technology
• Perform related duties as assigned Bachelor'sdegreeincomputerscience,informationsystems,orarelatedfield; and Five (5) years of progressively responsible experience in cloud services, enterprise platforms, or distributed technology environments, includingat least two (2) years in a lead or supervisory capacity (Additional qualifying experience may be substituted for education on a year-for-year basis.

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• Principles and practices of cloud computing, SaaS-based environments, and AI-enabled platforms
• Software-defined networking (SDN) and cloud-managed connectivity models
• Identity and access management concepts
• Enterprise platform and integration frameworks
• Technology service delivery models and service management practices
• Cybersecurity principles and risk management
• Project planning and implementation methods
• Budgeting, resource planning, and vendor management
• Principles of supervision, training, and evaluation
• Plan, organize, and administer a complex, distributed technology services program
• Exercise independent judgment in decision-making and problem resolution
• Supervise, train, and evaluate assigned personnel
• Develop and implement standards, policies, and service models
• Communicate effectively with technical and non-technical stakeholders
• Work independently with little direction.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties outlined in this classification, the employee in this classification is regularly required to sit for long periods of time, use hands and fingers to operate an electronic keyboard or other office machines, reach with hands and arms, stoop or kneel or crouch to file. The employee in this classification may be required to conduct work at other campus locations. The employee assigned to this classification must regularly lift, carry and/or move objects weighing up to 10 pounds. Specific vision abilities required for positions assigned to this classification include close vision (clear vision at 20 inches or less), color vision (ability to identify and distinguish colors), ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodationsmay be made to enable individuals with disabilities to perform the essential functions. The work assigned to this classification is typically performed in a computer operations/classroom environment. While performing the duties of this classification, the employee regularly is exposed to fast-paced deadlines, frequent interruptions and the hazards of working with video display terminals and keyboards. The work environment is moderately noisy and offices are maintained at unusually cool temperatures. Duties may require the employee to work at nonconventional (outside core hours) and at all District Locations at times as necessary.