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Sr. Product Owner
Job
Robert Half
Torrance, CA (In Person)
Full-Time
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Job Description
We are looking for an experienced Sr. Product Owner to guide the strategy, delivery, and ongoing performance of customer-facing digital products in Torrance, CA. This Long-term Contract position will lead initiatives across web and emerging mobile experiences, helping shape tools used by customers and service teams while balancing innovation, quality, and operational stability. The ideal candidate brings strong product leadership, thrives in complex environments, and can align cross-functional teams around a clear roadmap and measurable outcomes.
Responsibilities:
- Direct the product lifecycle from concept through launch and post-release support for digital platforms serving finance customers and internal service teams.
- Partner with user experience, engineering, business, and testing groups to define priorities, translate needs into well-structured user stories, and ensure successful delivery.
- Build and maintain strategic product roadmaps that support long-range business goals and drive modernization of customer and agent-facing capabilities.
- Present recommendations, priorities, and investment needs to senior leadership, using data and market perspective to gain alignment on key initiatives.
- Oversee production health by monitoring platform performance, coordinating incident response, and resolving defects that affect customer experience or operational continuity.
- Manage operational aspects of the product environment, including vendor coordination, licensing oversight, cost awareness, and tool-related decision support.
- Lead and mentor Product Owners and related team members, promoting strong execution practices in agile delivery and cross-functional collaboration.
- Support enhancements to digital self-service experiences, payment-related functionality, and new channel launches such as mobile-based customer solutions.