RESPONSIBILITIES

Kforce has a client in Englewood, CO that is seeking a Senior Product Manager with Conversational AI & Customer Experience to lead the development and optimization of customer-facing AI experiences across voice and digital channels. The ideal candidate combines strong product management fundamentals with experience shaping conversational customer journeys and AI-enabled experiences. The Senior AI Product Manager will work closely with business, technology, operations, UX, data, and AI teams to translate customer needs into product strategies, requirements, and measurable outcomes. This is a fully onsite position requiring five days per week in the Englewood, Colorado. Sponsorship is not available for this position.

Key Responsibilities:

Own the end-to-end product lifecycle for customer-facing conversational AI capabilities, including virtual assistants, chatbots, voice bots, AI-enabled customer journeys, agent-assist solutions, workflow automation, and decision-support capabilities
Define product vision, roadmap, success metrics, and prioritized backlogs aligned with customer experience and business objectives
Lead product launches and post-launch optimization using adoption, performance, customer interaction, and business outcome metrics
Identify opportunities to leverage emerging AI capabilities to improve customer experiences and business processes
Translate customer journey insights into conversational flow requirements for voice, chat, and AI-driven customer experiences
Partner with UX, operations, engineering, data science, and AI teams to design and optimize customer-facing conversational experiences
Support prompt refinement, AI response tuning, escalation strategies, conversational flow optimization, and ongoing experience improvements
Analyze customer interaction data and performance metrics to identify opportunities to improve AI effectiveness and customer satisfaction

REQUIREMENTS

5+ years of Product Management experience delivering enterprise, platform, or customer-facing products
1-2+ years of experience working with AI-enabled products, Generative AI, conversational AI, or related technologies
Demonstrated ownership of product strategy, roadmaps, launches, prioritization, and measurable business outcomes
Experience managing or delivering customer-facing conversational AI, chatbots, virtual assistants, voice bots, or AI-enabled customer experiences
Experience defining customer experience requirements and partnering with technical teams to bring AI-enabled solutions to market
Proven ability to communicate product vision, influence stakeholders, and drive organizational alignment
Ability to translate customer journeys and operational workflows into clear product requirements and measurable success metrics
Exposure to prompt engineering, AI implementation, AI response tuning, or conversational flow optimization
Strong analytical, communication, problem-solving, and prioritization skills
Curiosity and a continuous-learning mindset with the ability to adapt to rapidly evolving AI technologies The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role.

We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. 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