Job responsibilities:

Support the roadmap for modernizing servicing features across Amazon and Chase platforms
Manage multiple initiatives with overlapping timelines, keeping delivery on track and customer focused
Serve as a day-to-day point of contact for the Amazon partner and help turn priorities into plans
Drive stakeholder alignment on scope, trade-offs, timelines, and decisions
Establish and run working sessions, status updates, and regular progress reporting
Identify risks, dependencies, and issues early and lead plans to resolve them
Coordinate across product, technology, operations, analytics, and other cross-functional teams
Define success metrics and monitor performance to validate outcomes and inform iteration
Support triage of servicing issues by partnering with teams to diagnose root causes and prioritize fixes
Contribute to continuous improvement of servicing capabilities and operational efficiency Required qualifications, capabilities, and skills:
Minimum 3 years of experience in product management, project management, partner management, or a related field
Strong relationship-building skills with the ability to collaborate across teams and with external partners
Clear written and verbal communication skills, including concise updates for senior stakeholders
Strong judgment, integrity, and ownership mindset with a bias toward action
Ability to manage multiple priorities in a fast-paced environment
Experience translating business needs into structured plans, requirements, and delivery milestones
Comfort using data to define metrics, track performance, and drive improvements
Strong problem-solving skills, including issue triage and root-cause thinking
Customer-first mindset and interest in improving digital servicing experiences Preferred qualifications, capabilities, and skills:
Bachelor's degree in Business, Marketing, or a related field
Experience working on customer servicing, digital self-service, or customer journey improvements
Experience collaborating with technology teams to deliver new capabilities from concept through launch
Experience supporting products in financial services, payments, or credit cards
Familiarity with modern product delivery practices (for example, iterative delivery and continuous improvement) Optional additional

Information:

Role location: Newark, Delaware or Wilmington, Delaware

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. 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