Product Manager, Platform

The Opportunity The Product Manager, Platform owns the strategy, roadmap, and execution for the Platform layer of the Payments Business Unit — the infrastructure, integrations, and operational foundation that all four products (Kiosk, Cashiering, Online Payments, and Revenue Management Dashboard) depend on. You are responsible for defining where the platform needs to go, building the case for investment, and being accountable for outcomes. You treat internal teams and integration partners as customers, run structured discovery to understand their needs, and translate that insight into a platform roadmap you own and prioritize. You partner closely with the Director of Product and engineering leadership to set direction, and drive execution through strong backlog discipline, cross-product coordination, and deep partnership with the Implementation and Support teams. You are the single accountable owner for the platform's health, capability, and strategic trajectory.

What You'll Do:

Platform Strategy & Roadmap Ownership Define and own the platform roadmap, balancing near-term delivery commitments with longer-term capability investments Develop a clear point of view on where the platform needs to go over the next 12-18 months and build the case for prioritization decisions with stakeholders and leadership Make or meaningfully influence build vs. buy decisions, vendor and processor evaluations, and API design direction in partnership with engineering Represent the platform's strategic needs in business unit planning, ensuring platform investment keeps pace with product growth Discovery & Customer Insight Run a structured discovery practice: conduct regular conversations with clients, implementation partners, and internal product teams to surface unmet needs and validate platform direction Own the feedback loop between client-facing teams and the platform roadmap — identifying patterns that signal gaps, not just triaging individual escalations Lead or co-lead client and partner-facing sessions in a product capacity, representing both current platform capabilities and future direction Use discovery findings to anchor prioritization decisions in evidence and bring that evidence into roadmap discussions. Outcomes & Success Metrics Define what success looks like for the platform layer: establish and track metrics around reliability, integration adoption, time-to-deploy for new clients, and platform-related support volume Hold yourself accountable to outcomes, not just delivery — regularly reviewing whether shipped work is moving the right numbers Surface platform health and progress to business unit leadership in a format that connects platform investment to product and revenue outcomes Backlog Ownership & Execution Own and maintain the platform's backlog as the single source of truth for platform-layer work Write detailed user stories and acceptance criteria that engineering can act on independently Groom and prioritize the backlog, bringing customer insight, partner feedback, and platform metrics to bear on sequencing decisions Facilitate sprint ceremonies (planning, review, retrospective) for the platform team Implementation & Support Partnership Serve as the primary product contact for the Implementation team, translating client deployment needs into actionable backlog items Triage escalated support issues with platform or infrastructure root cause and own the path to resolution Maintain implementation-readiness documentation so the delivery team can onboard clients without product escalation Technical Enablement Maintain a clear view of shared services, APIs, and integrations that touch multiple product lines Partner with engineering to define non-functional requirements around performance, uptime, security, and compliance What you bring: 4-6+ years in a Product Manager or related role, with demonstrated ownership of roadmap, strategy, and outcomes. Track record of conducting customer or partner discovery and translating insights into roadmap and prioritization decisions Experience defining and tracking product success metrics and connecting platform or infrastructure work to business outcomes Strong backlog management discipline and story-writing skills Experience with payment processor integrations or fintech/SaaS platforms preferred Comfortable making or influencing build vs. buy and vendor evaluation decisions Familiarity with Agile/Scrum ceremonies and sprint-based delivery Comfortable operating at the intersection of technical and operational work Public sector or B2B SaaS experience a plus Proficiency with Jira or equivalent backlog management tool required

Location:

This position will be hybrid in our Atlanta, GA office. AI Mindset at Euna Solutions We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We're looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment—not replace—their expertise. If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you'll thrive here. What It's Like to Work at Euna Solutions At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunities for professional growth and advancement. Here are some of the perks that Euna employees enjoy: 💵 Competitive wages We pay competitive wages and salaries, and we only expect an honest 40-hour week for it. 🧘‍♀️ Wellness days What's better than a long weekend? An extra-long weekend! Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love. 🙌 Community Engagement Committee At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills. 🕰 Flexible workday We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we'll work with you to ensure it's a fit for you and the specific role you're interested in. 💰 Benefits Ask us for a copy of our health and dental benefits! 🎉 Culture committee Celebrate at every occasion with the culture team! They make sure that our team's culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun. About Euna Solutions Euna Solutions® is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and government organizations. Euna's AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden. Euna's full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact. Recognized on Government Technology's GovTech 100 list, Euna Solutions is committed to advancing public sector innovation. To learn more, visit www.eunasolutions.com . Euna's privacy policy is available here .

Please visit our website:

https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/ We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know. For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.