at Arc-Tronics in

ELK GROVE

VILLAGE, Illinois, United States Job Description Summary:

Responsible for providing effective customer service for assigned accounts by performing the following duties: Duties and Responsibilities  Receive, review, and process customer orders/changes/returns according to established departmental policies and procedures  Confers with staff and assists to coordinate activities of project to ensure project progresses on schedule  Reviews status reports and modifies plans as required  Prepares project reports for management, customers, and others  Effectively communicate the status of new and existing sales orders with customers, sales reps, and others  Proactively ask questions and research information that increases customer satisfaction  Work with finance/accounting to resolve disputed credit items  Provide timely feedback to the company regarding customer concerns or service failures  Partner with sales to meet and exceed customer's service expectations  Responsible for data accuracy and quality of own work  Adhere to established company policies and procedures paying special attention to safety regulations  Perform other related duties as appropriately assigned or requested

Information/Directions From:

 Quality Manual  Standard Operating Procedures  Departmental Work Instructions  Customer Portals and/or Documentation  MRP System  Manager's Instructions  Arc-Tronics, Inc.

Employee Policy Manual Job Qualifications Requirements:

Knowledge/Skills/Certification/Training:

 Basic math skills (addition, subtraction, multiplication, division, decimals)  Basic computer skills; MS Office (Word, Excel, Outlook); Accurate data entry  Must possess solid analytical skills in forecasting and anticipating production requiirements and capabilities  Sound verbal and written communication skills; must be able to read, write and understand routine reports, follow verbal and written instructions, and speak effectively  Demonstrate organizational skills, with the ability to handle and prioritize multiple projects simultaneously in a timely manner in a fast-paced environment  FOD Training  HazCom (Safety) Training  ITAR Training  Sexual Harassment Training 

ESD Training Education/Experience Required:

 Bachelor's Degree in related field and 2 years of experience in sales or customer service; or equivalent combination of education and experience such as a broad manufacturing and/or customer service background of 3 to 5 years experience To view full details and how to apply, please login or create a Job Seeker account