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Mgr

Job

NORMA Pennsylvania, Inc.

Darby, PA (In Person)

Full-Time

Posted 4 days ago (Updated 2 days ago) • Actively hiring

Expires 7/11/2026

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Job Description

Mgr

IT Product Lead (CRM / GPO) Darby, PA 7 DAYS AGO 22619480 Summary Darby, PA In-Person Competitive Salary 7 Years Experience Bachelor's degree No Commission 40.

00 hours per week / Day Shift / Full-Time Description Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details SUMMARY:

Under the direction of the IT Group Product Owner, the IT Product Lead

CRM serves as the technical lead and product owner for the CRM and client portal products supporting core Group Purchasing Organization (GPO) operations.

This role is accountable for the end-to-end technology delivery of solutions built on Salesforce Service Cloud and Experience Cloud, including API integrations with other enterprise cloud platforms. In partnership with the Business Product Owner for CRM, the IT Product Lead ensures that products are delivered in alignment with business priorities, customer requirements, technical roadmaps, security standards, and service-level commitments. The IT Product Lead

CRM requires hands-on technical leadership
guiding architecture decisions, backlog prioritization, and engineering best practices
while collaborating with IT and business stakeholders to drive continuous improvement, value realization, and long-term product strategy.

This role will establish product plans, technical roadmaps, work with technical architects to ensure a forward-looking design strategy within the Salesforce ecosystem, and collaborate with business and IT leaders on long-term strategies to maintain and enhance the product(s). The IT Product Lead

CRM is expected to demonstrate general knowledge and capabilities in all areas of the operating model and application lifecycle management.

This role will provide coaching and guidance to a cross-functional team and must have a strong understanding of product design, product ownership, continuous delivery, lean practices, agile practices and execution, operations, and development/engineering. This role is accountable for maintaining service costing and resource budgets for their product(s). This role supports highly complex GPO business processes

including contract management, member relationships, and client portal operations
that require cross-team support outside of the immediate product team and will require managing and leveraging resources from architecture, release/change management, infrastructure, network, and other systems in support of the product.

Primary Duties & Responsibilities:

Strategy / Planning Technical Leadership Product Definition / Risk Management Service Cost Additional Details How To Identify Potential Job Scams

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