Education:

Bachelor's degree; OR 4 additional years of relevant education and/or experience.

What you have:

6 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing. Proven ability to effectively develop, influence, present and communicate complex concepts to cross-functional teams, non-technical users, and leadership. Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment. Knowledge of digital and technology strategy and delivery as it relates to roadmap development, journey mapping, competitive analysis and research, and situation analysis methods. Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.

What sets you apart:

Deep understanding of Property & Casualty insurance billing processes. Experience building and enhancing payment capabilities across digital channels; knowledge of Credit/Debit card processing, ACH payments, Digital Wallets, Autopay Capabilities, Real Time Payments, etc. Experience reducing payment abandonment and improving completion rates. Proven experience owning product roadmaps and delivering customer-facing digital experiences Experience building capabilities across Web, Mobile, Chatbots, & IVR platforms Strong customer journey mapping capabilities. Ability to define MVPs and phased execution strategies Experience prioritizing product features based on customer impact and business value Ability to understand API's, data flows and integrations, and service-oriented architecture Experience creating user stories, features, acceptance criteria, and business requirements Strong backlog management and prioritization experience Ability to influence without direct authority Extensive experience in Agile/Scrum environments.

Compensation range:

The salary range for this position is: $114,080.00 - $218,030.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. 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Digital/Technical Product Manager Senior - P&C Billing and Payments