Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. Our client is seeking a Product Manager, Digital Customer Experience to support their team.

Job Title:

Product Manager, Digital Customer Experience (Contract)

Location:

Acton, MA (Hybrid•Local Candidates Only, no relo) $80•86/hour W2 Only, no C2C or IC, DOE | 40 hours/week |

Contract:

Aug. 10•Dec. 24, 2026 Join an industry-leading healthcare technology company that is transforming the lives of people living with chronic conditions through innovative, connected medical devices and digital health solutions. This organization is known for its cutting-edge technology, patient-first mission, and collaborative culture focused on improving health outcomes worldwide. We're seeking an experienced Product Manager to lead digital customer experience initiatives that enhance the end-to-end customer journey. This is an excellent opportunity to own product strategy, influence enterprise priorities, and work with cross-functional teams to deliver innovative digital solutions that make a meaningful impact. What You'll Do Own and drive the product roadmap for digital customer experience initiatives Partner with engineering, UX, marketing, and business stakeholders to deliver high-impact digital products Lead product discovery, backlog prioritization, and Agile planning Translate customer insights and business goals into actionable product features Define requirements, acceptance criteria, success metrics, and release plans Balance competing priorities while driving customer-centric product decisions Collaborate across teams to improve product management best practices and delivery processes What We're Looking For 5+ years of Product Management or Product Owner experience in Agile environments Proven success managing digital products from discovery through delivery Experience with backlog management, prioritization, and roadmap development Strong business analysis and stakeholder management skills Hands-on experience with Jira, Miro, and Agile methodologies Ability to influence cross-functional teams without direct authority Bachelor's degree required Preferred Experience Digital customer experience (CX), CRM, or web-based platforms Medical device, healthcare, or regulated industry experience SAFe Agile experience Knowledge of IT systems development If you're passionate about building customer-focused digital products and want to help shape innovative healthcare technology used by people around the world, we'd love to hear from you!

Benefits:

Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements.

Use this link https:

//applicantcenterstorage.blob.core.windows.net/public-documents/EWSb1cb390e-729b-47eb-ab2f-b92adafbdd07-2024EplicaBenefitSummaryTempExternal.pdf to learn more about benefits available to Eastridge's temporary employees. Due to the varying length(s) of temporary assignments, Eastridge Workforce Solutions' Temporary Staff are not eligible for paid time off, unless required by applicable state law in which the position is based. However, from time to time Eastridge's clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.

Disclaimer:

The compensation and benefits information in this posting represents Eastridge's good faith and reasonable estimate of what it might pay for this position. Eastridge reserves the right to modify this information at any time, subject to applicable law.

Equal Opportunity Employer:

Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Background Checks:

Certain clients require Eastridge Workforce Solutions to perform background checks. Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance.

Massachusetts Candidates:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Privacy:

Information collected and processed as part of your candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Eastridge's Privacy Policy https://www.eastridge.com/privacy-policy, as well as Eastridge's Pre-Use Notice of Collection and Automated Decision-Making Technologies https://www.eastridge.com/data-collection-notice By applying for this job, you agree to receive calls, AI-generated calls, if applicable, text messages, or emails from Eastridge Workforce Solution, and/or its agents and contracted partners related to confirming assignments and job openings. Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier. To opt out of receiving SMS messages from us at any time, simply reply to the text with "STOP." Please be aware that message and data rates may apply to any SMS messages sent or received. You can access our SMS Terms and Conditions by visiting https://www.eastridge.com/sms-terms-and-conditions #PROTEMP