Product Manager Gainsight & Salesforce Renewals

Hello All, Greetings from Rootshell Inc. Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking Product Manager•Gainsight & Salesforce Renewals for one of our client, Please share your resume with current location & full contact info

Job Title:

Product Manager•

Gainsight & Salesforce Renewals Locations:

Redwood City, California / Dallas, TX•

Hybrid Locals Preferred Job Description:

We are looking for a strategic and execution-focused Product Manager with strong expertise in Gainsight , Salesforce , and customer lifecycle management processes including Renewals, Product Expansion/Upsell, and Terminations/Churn Management . The ideal candidate will drive product initiatives that optimize customer retention, revenue growth, and operational efficiency across subscription and customer success platforms. Key Responsibilities Lead product strategy and roadmap for customer lifecycle management solutions focused on renewals, retention, upsell, and churn reduction. Collaborate with Customer Success, Sales, RevOps, Finance, and Engineering teams to define scalable business processes and platform enhancements. Manage and optimize workflows within Gainsight and Salesforce for: Subscription Renewals Product Expansion / Cross-sell / Upsell Contract Amendments Customer Terminations / Cancellations Retention Campaigns Translate business requirements into detailed product specifications, user stories, and acceptance criteria. Own backlog prioritization and delivery planning for Salesforce and Gainsight enhancements. Design and improve customer health scoring, renewal forecasting, risk identification, and lifecycle automation. Drive automation initiatives to improve renewal efficiency and customer engagement. Analyze customer usage, retention trends, churn metrics, and revenue expansion opportunities. Partner with technical teams to implement integrations between Gainsight, Salesforce, billing systems, and customer data platforms. Define KPIs and success metrics related to ARR retention, churn reduction, renewal rates, and expansion revenue. Conduct stakeholder reviews, demos, UAT sessions, and release planning activities. Ensure data consistency, reporting accuracy, and process governance across systems. Required Skills & Experience Strong experience as a Product Manager, Business Systems Analyst, or Product Owner in Customer Success or CRM platforms.

Hands-on expertise with:

Gainsight CS Salesforce CRM / Salesforce CPQ Subscription lifecycle management Deep understanding of: Renewals management Customer retention strategies Product expansion / upsell workflows Customer offboarding and terminations Experience defining business processes and automations for SaaS customer lifecycle operations. Strong knowledge of Salesforce objects, workflows, reports, dashboards, and integrations. Experience with customer health scoring, CTAs, playbooks, and lifecycle orchestration in Gainsight. Ability to convert business needs into epics, features, and user stories. Experience working in Agile/Scrum environments. With regards, Naveen | Sr. Talent Acquisition Rootshell Enterprise Technologies Inc. |