Product Manager, Omnichannel

Career ResourcesCandidate Experience Sign Up Join Our Talent Network Product Manager, Omnichannel San Francisco, CA FreelanceRemote$65 - $75 /hr Posted May 06, 2026 Overview of the Role Our global beauty retail client is seeking a Product Manager to support omni-channel commerce initiatives within a global retail and ecommerce organization. This role focuses on post-purchase customer experiences, order management systems, and subscription services, ensuring seamless interactions across digital and in-store touchpoints. The Product Manager will play a key role in executing against the product roadmap, translating complex operational and business requirements into scalable product solutions. This includes improving order lifecycle experiences, enabling omnichannel fulfillment capabilities, and enhancing subscription functionality across web, mobile, and physical retail environments. The ideal candidate is a strong operator with experience in retail or ecommerce systems, capable of managing cross-functional dependencies and driving execution in fast-paced, highly integrated environments.

The Basics Duration:

6 months, likely to extend

Hours:

40 hours per week

Location:

Fully remote, must align to PST working hours Top 3 Required Qualifications 4+ years of product management experience delivering digital products, ideally within retail, ecommerce, or omnichannel commerce environments Strong experience working with Order Management Systems (OMS) and post-purchase customer journeys such as fulfillment, returns, exchanges, and customer service integrations Proven ability to collaborate across cross-functional teams and translate complex business and operational needs into actionable product requirements Other Qualifications Bachelors degree required; prior experience in retail or consumer-facing products strongly preferred Experience supporting omnichannel commerce flows including BOPIS, ship-from-store, and ship-to-home models Experience working with subscription-based products or services is preferred Familiarity with Agile methodologies and product development lifecycle Proficiency with Jira, Confluence, and collaboration tools Strong analytical skills with the ability to define KPIs and measure product impact Ability to work across complex system dependencies including commerce, fulfillment, and customer platforms Strong communication skills, with the ability to align technical and non-technical stakeholders Self-directed, detail oriented, and comfortable working in fast-paced environments Key Responsibilities Execute against the product roadmap for omnichannel digital tools supporting post-purchase experiences, order management, and subscription services Own product initiatives across the order lifecycle including order placement, fulfillment, routing, tracking, cancellations, returns, exchanges, and refunds Partner with cross-functional stakeholders across Engineering, Marketing, Operations, Store Experience, and Field teams to deliver seamless customer journeys Support and enhance subscription services, including enrollment, billing flows, fulfillment, customer account management, and retention features Translate business and operational requirements into detailed product specifications, user stories, and acceptance criteria Collaborate with Engineering, UX, and Design teams to ensure cohesive end-to-end solutions across systems and touchpoints Participate in Agile processes including sprint planning, backlog grooming, daily standups, and defect triage Monitor project execution through Jira and related tools, proactively identifying and resolving blockers Manage prioritization and trade-offs across initiatives, balancing customer experience, operational efficiency, and scalability Champion user needs across both customer-facing experiences and internal operational tools Define and track key performance metrics related to order health, fulfillment performance, and customer satisfaction Communicate product updates, risks, and timelines to cross-functional teams and leadership Drive continuous improvement through feedback, data analysis, and iterative product enhancements In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. Benefits Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service. For Everforth Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for

STEM/OPT

programs. Additionally, you must be physically located in and perform the work for our client in the United States. Lucy D'Angelo is recruiting for this position Email me your resume to apply for this job Refer a Friend This job was posted on May 05, 2026 and last updated on May 18, 2026 and is open for 60 days. EEO Employer Everforth Creative Circle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Everforth Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements.

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Cross Blue Shield creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Creative Circle. About Everforth Creative Circle Everforth Creative Circle matches creative and marketing professionals with hiring managers looking for talent. The above listing is for a position with one of our clients. If you're a good fit for this role or another we're currently working on, a recruiter will reach out to you directly. We only contact the applicants who are the best fit for the position, so if you do not hear back, please take a look at the other roles we have available. Thank you for your interest!

Job ID:

LD9-1986081

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Privacy PolicyAccessibilityTerms of Use Copyright © 2026 Everforth, Inc. All rights reserved. Everforth Creative Circle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Everforth Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements.

Anthem / Blue

Cross Blue Shield creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Creative Circle.