Own product delivery efforts across multiple ServiceNow modules and initiatives
Lead Agile ceremonies including daily standups, sprint planning, backlog refinement, retrospectives, and stakeholder reviews
Develop and maintain well-defined product backlogs and user stories
Gather and document business requirements from stakeholders across the organization
Prioritize work based on business impact, dependencies, and team capacity
Partner with engineering resources and solution architects to validate technical solutions and ensure alignment with business objectives
Participate in project planning, implementation, rollout, QA testing, and UAT activities
Coordinate cross-functional stakeholder meetings and status updates
Drive improvements in employee and associate experience through ServiceNow platform enhancements
Support CMDB governance efforts and platform health assessments
Create product documentation, requirements documentation, and project updates
Monitor project scope, timelines, risks, and dependencies throughout delivery
Collaborate closely with development teams to oversee configurations and platform customizations
Ensure successful adoption and deployment of platform enhancements We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review

Insight Global's Workforce Privacy Policy:

https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Required Qualifications

3+ years of ServiceNow experience
2+ years of Product Owner or Product Management experience
Experience supporting multiple ServiceNow modules, including:
IT Service Management (ITSM)
Configuration Management Database (CMDB)
Hardware Asset Management (HAM)
HR Service Delivery (HRSD)
Employee Center Pro
Virtual Agent
Strong experience leading Agile development processes and sprint execution
Experience creating user stories, managing product backlogs, and defining requirements
Ability to communicate effectively with both technical and non-technical stakeholders
Strong organizational skills and attention to detail
Bachelor's degree or equivalent professional experience Preferred Qualifications
Background as a Business Analyst, Solutions Analyst, ServiceNow Developer, or Technical Project Manager
Experience overseeing ServiceNow configurations and customizations
Understanding of

HTML/CSS

within ServiceNow environments

Exposure to AI capabilities within the ServiceNow platform
Experience working with distributed or nearshore/offshore development teams
Familiarity with change management and enterprise platform implementations

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