Tech Product Manager 3

The Technical Product Manager 3 (TPM) is a professional, specialist position responsible for rigorously understanding end-user customer needs, the customer journey, producing and prioritizing requirements, and working with others to deliver products which customers love. This position requires deploying qualitative and quantitative customer understanding research methods to isolate and prioritize needs and assess solution fit. The TPM's accountability extends beyond technology and includes anything that affects the customer experience relating to product scope. Because they understand the convergence of customer needs and industry direction, the TPM develops and maintains a long-term product vision and roadmap that guide the organization's future. As product advocate, the TPM also oversees customer awareness and enablement programs to ensure that stakeholders and end-users are aware of product capabilities, availability, and can successfully deploy and manage products and receive adequate product support. As the business owner, the TPM ensures that funds invested produce the highest customer benefit and organization return. Ongoing product and customer measurement provides feedback that enables the TPM to gauge success and focus on areas of needed improvement. This individual works with divine guidance to provide or support technology that furthers the mission of The Church of Jesus Christ of Latter-day Saints and reflects the eternal impact of the gospel. This individual works with divine guidance to provide or support technology that furthers the mission of the Church and reflects the eternal impact of the gospel. 7+ years of relevant professional experience 6+ years industry track record of successful product development or product management

Demonstrated Skills & Abilities:

Communication

• Strong verbal and written communicator who conveys ideas clearly to all levels of the organization. Collaboration
• Strong collaborator who listens respectfully, understands empathetically, and brings unity. Creative
• Able to look beyond the conventional to solve customer needs and business problems. Organized
• Highly organized and driven by repeatable system and set of work practices. Leadership/ Influencer
• Able to build and lead a high-functioning cross-functional teams. Customer Understanding
• Ability to understand complex customer needs in technical environments. Technology Lifecycle/Planning
• Has succeeded in an "Agile" technology environment, including methods, tools, and processes.

Ability to sit for long periods of time, use computer monitors/equipment May be required to go "on site" with customers or stakeholders for research purposes

Projected Outcomes:

Faster and more efficient cloud adoption across portfolios. Reduced support burden on central cloud teams by increasing self-service resources, training, and automated knowledge tools. Improved developer and portfolio productivity through clearer standards, training, and reusable learning materials. Better alignment and coordination across cloud initiatives through shared roadmaps and product management practices. Higher quality cloud solutions and customer experiences as teams mature in DevSecOps practices and cloud capabilities.

Preferred:

MBA Master's Degree in Information Technology Cloud Computing and/or Data Protection Experience Cloud Computing Tool and Technology Experience Customer/Industry

• Identify customer segments/personas and deeply understand needs, context, and journey
• Document and prioritize customer needs
• Be a customer advocate, helping others understand the customer context and representing customer needs
• Gain and maintain deep knowledge of the ITSM industry in which customers/products/technologies converge Business/Organization
• Identify internal stakeholders; understand and prioritize their needs and direction
• Develop business cases and conduct feasibility analysis to justify product need/viability
• Yearly/quarterly planning including planning/prioritization team
• Understand business risks and develop/execute risk mitigation plans when required Product
• Translate customer needs into product requirements
• Document and prioritize a backlog of product requirements with acceptance criterion
• Establish requirements for a Minimum Viable Product (MVP)
• Establish product vision, objectives, and strategies
• Manage the product lifecycle, from customer research to end of life
• Take an active leadership role in Agile meetings: backlog grooming, planning, and release management
• Establish and maintain a product plan and 3-year roadmap
• Understand customer perceived product strengths, weaknesses, and overall value
• Establish and regularly report customer-facing product objectives and success metrics
• Ensure product success against product objectives & customer acceptance
• Evaluate if product meets customer needs and approve product release accordingly
• Approve the customer service/support model
• Partner to ensure that product training meets customer needs
• Develop a plan to increase product trial, adoption, and usage
• Develop and execute product messaging, launch and ongoing awareness plans
• Create customer-facing product training and order fulfillment materials
• Manage and track Total Cost of Ownership