General Manager | SEO & Digital Marketing Agency

GM - 4.0

Playa del Rey, CA Job Details Full-time $80,000 - $120,000 a year 22 hours ago Benefits Health insurance 401(k) Paid time off Qualifications Website activity analysis Managing customer accounts Managing marketing teams Web development SEM campaigns Global team management Team development Schedule management Content marketing SEO projects Leading team collaboration initiatives Pay-per-click (PPC) advertising Managing projects Marketing analytics Business operations Marketing operations Account management Marketing agency experience Task assignment Managing clients in a search marketing role Delegation Senior leadership Analytics Paid search advertising campaigns Full Job Description Director of Agency Operations |

SEO & Digital Marketing Position:

Full-Time Location:

On-site in Playa del

Rey Salary:

$80,000-$120,000 annually, depending on experience, plus performance-based bonuses About Us GrowthMed is an established digital marketing agency specializing in SEO, paid advertising, website development, and digital marketing solutions for medical practices, particularly in the plastic surgery and aesthetic medicine industries. We work with practices across the country and the world to strengthen their online presence, generate qualified leads, and grow their businesses. We're looking for an experienced, highly organized, and proactive General Manager / Operations to take ownership of our day-to-day operations, manage our teams, and ensure everything is running efficiently. About the Role We are looking for someone who knows how to run a digital marketing agency, not just manage projects. The ideal candidate is a natural leader who can confidently manage multiple departments, delegate responsibilities, solve problems, make independent decisions, and hold team members accountable. You'll serve as the primary point of contact for our internal teams, ensuring projects are completed on time, clients are receiving excellent service, and our agency is consistently delivering high-quality results. This is a hands-on leadership role for someone who takes initiative, thinks independently, and knows how to get things done without constant oversight. You'll report directly to company leadership and have the authority to manage daily operations, set priorities, and implement improvements. Key ResponsibilitiesTeam Management & Leadership Oversee and coordinate our SEO, PPC, content, web development, design, and client success teams. Delegate responsibilities, assign priorities, and ensure team members understand expectations and deadlines. Serve as the primary point of contact for internal questions, operational challenges, and escalations. Hold employees and contractors accountable for their work, productivity, and performance. Conduct regular team check-ins and performance reviews. Identify staffing needs, performance issues, and opportunities to improve team efficiency. Agency Operations & Project Oversight Take ownership of the agency's daily operations and ensure all departments are functioning efficiently. Oversee multiple client accounts and projects simultaneously. Ensure deliverables are completed accurately, on time, and according to company standards. Proactively identify bottlenecks, missed deadlines, and operational problems before they become larger issues. Develop and improve internal workflows, processes, and standard operating procedures (SOPs). Establish clear accountability across departments. Make independent operational decisions and resolve issues without requiring constant approval from leadership.

SEO, PPC

& Digital Marketing Oversight Oversee the execution and performance of SEO strategies, Google Ads campaigns, website projects, and content marketing initiatives. Understand digital marketing best practices well enough to evaluate team performance, identify problems, and recommend solutions. Ensure SEO campaigns are progressing, websites are functioning properly, and advertising campaigns are being monitored and optimized. Review key performance indicators, including organic traffic, keyword rankings, lead generation, conversion rates, and campaign performance. Work with department specialists to troubleshoot performance issues and implement improvements. Ensure marketing strategies align with client goals and expectations. Client Account & Service Delivery Management Ensure clients consistently receive high-quality work and excellent service. Oversee the client success team and ensure client requests are handled promptly and professionally. Monitor outstanding client issues, support requests, and project timelines. Step in to resolve escalated client concerns when necessary. Identify accounts at risk of dissatisfaction or cancellation and proactively implement solutions. Ensure teams follow through on client commitments and maintain clear communication. Performance Monitoring & Reporting Track department performance, project progress, and team productivity. Establish and monitor key performance indicators (KPIs). Provide concise, organized weekly reports to company leadership. Highlight important accomplishments, outstanding issues, missed deadlines, client concerns, and recommended improvements. Present solutions and recommendations rather than simply reporting problems. Identify opportunities to improve productivity, service quality, and profitability.

Qualifications Required:

7+ years of experience in digital marketing, with significant experience in an agency environment. 3+ years in a senior management, operations, or agency leadership role. Proven experience managing multiple departments, employees, and contractors. Strong working knowledge of SEO, Google Ads/PPC, website development, content marketing, and digital marketing analytics. Demonstrated ability to independently manage operations, delegate responsibilities, and make sound business decisions. Experience overseeing multiple client accounts and competing deadlines. Excellent organizational, communication, leadership, and problem-solving skills. Strong understanding of project management systems, operational workflows, and performance reporting. Ability to hold team members accountable and address performance issues directly. Comfortable managing remote teams and coordinating across different time zones.

Preferred:

Previous experience as an Agency Operations Director, General Manager, Head of Operations, or similar leadership position. Experience working at an SEO-focused or full-service digital marketing agency. Experience managing offshore or international teams. Familiarity with Google Analytics 4, Google Search Console, Google Ads, and common SEO reporting tools. Experience with project management platforms such as Trello, Asana, ClickUp, or Monday.com. Experience in healthcare, medical, or aesthetic marketing. Experience building SOPs, improving operational systems, and scaling agency operations. What We're Looking For Beyond your qualifications, we're looking for someone who: Takes ownership: You don't wait to be told what to do. You identify what needs attention and take action.

Makes decisions:

You're comfortable using your judgment, solving problems, and moving things forward independently.

Knows how to delegate:

You understand how to manage people effectively without micromanaging.

Holds people accountable:

You're comfortable setting expectations, following up, and addressing underperformance. Is proactive, not reactive: You anticipate problems and address them before they escalate.

Pays attention to details:

You notice when something isn't right, whether it's a missed deadline, a client issue, or a decline in campaign performance.

Communicates clearly:

You know how to keep leadership informed without overwhelming them with unnecessary details.

Gets things done:

You're results-oriented, resourceful, and committed to finding solutions. What Success Looks Like Within your first 90 days, we would expect you to: Gain a thorough understanding of our team structure, client accounts, services, and existing workflows. Establish clear reporting and accountability across departments. Take ownership of daily team management, delegation, and project oversight. Identify operational inefficiencies and begin implementing improvements. Become the primary point of contact for internal team questions and day-to-day decisions. Create a reliable reporting system that keeps leadership informed of agency performance, challenges, and priorities. Ultimately, your success will be measured by how effectively the agency operates under your leadership, the performance and accountability of our teams, the quality of our client service, and your ability to keep the business running smoothly without requiring constant involvement from ownership. How to Apply Please submit your resume along with a brief introduction describing your experience managing operations at a digital marketing or SEO agency. We would especially love to hear about the size of the teams you've managed, the departments you've overseen, and examples of how you've independently improved agency operations.

Please note:

We are specifically looking for an experienced agency leader with hands-on management experience. This is not an entry-level operations or project management position.

Pay:

$80,000.00 - $120,000.00 per year

Benefits:

401(k) Health insurance Paid time off

Work Location:

In person