Online Marketing/Loan Servicing Associate

Solve Finance is a new debt advisor transforming an industry built on confusing the end user. We aren't your typical "fintech" company: we've built an app that works on behalf of the 99%, recommending the best actions to take for a user whatever their financial goal. And we recently launched lending and rent-reporting in our little app. We make better borrowing easy. We are currently seeking someone who straddles both the sales and marketing worlds to lead inbound and outbound communications for all new & prospective borrowers. This is not general customer service - this is helping the segment of users who have funded loans with us be successful, making offers and helping cut deals when times are tough, congratulating when times are good, and helping with budgets and leveraging our other in-app features all the time. We use intercom, customer.io, (keying off of Segment), and are moving to a new integrated loan management system. You'll set, maintain, and improve SLAs and metrics related to loan performance. Identify and help resolve bugs or improve features. We are open when it comes to the exact level of experience for this position- we are looking for high horsepower candidates who enjoy using their skills for problem solving on meaningful work. Join us in delivering over $100 billion/year of over-spending and mistakes with credit products back into the pockets of US households. This is an opportunity for the right candidate to develop the position and build their future with our organization. Our values drive our interactions with our users and the product we build:

• Transparency
• Be smart, get smarter. We learn by taking initiative and failing
• Mutual accountability. Personal responsibility and credibility
• Encourage discussion to problem solve
• Take our mission seriously and ourselves lightly Requirements
• Initiative is a must! You're a self-start, hungry to learn and share in win-win goals for you and the business
• Reliable - you're a person who the teams around you can and do depend on
• Online Sales or Marketing experience across multiple communications channels (chat, sms and email)
• Good communicator and you enjoy writing in sales, marketing or business environments
• Experience testing and innovating to deliver better business outcomes.
• Experience using systems for customer contact and outreach (LMS, CRMs for ad-hoc or systematic communications) and automating tasks to make your life easier
• Ability to follow direction & receive constructive feedback
• "Never stop learning" mindset, start-up level ownership of processes and outcomes, and well-practiced at balancing quality with urgency
• Cross functional collaboration.
• Team-focused attitude

Compliance & Regulations:

Maintain strict compliance with all regulations and requirements. Preferred Qualifications

• Experience with Lifecycle Marketing
• Experience in payments, financial products or household finance
• Experience in a compliance-rich environment. Experience developing and maintaining policies and procedures.
• Experience in loan servicing
• Mentoring, leadership experience

Payment Expertise:

Act as the primary functional expert on all payment-related services. Possess deep knowledge of the payments industry, including mobile payment systems, Card Networks, Settlement processes, procedures, and Rules. Benefits Solve is partnering with Franklin Credit Management Corp. to hire for this on-site position in Jersey City, NJ. We work to lead on equity participation, and we'd love to find someone who thinks of themselves as an owner rather than an employee. We love team players! The salary range for the position is $50K to $60K depending on level of experience and overall fit for the position. There are also opportunities for monthly incentives and annual bonuses. We offer 401k, health, vision, and dental insurance as well as generous paid-time-off package We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, or basis of disability or any other federal, state or local protected class.

Job Type:

Full-time Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location:

In person

Job Type:

Full-time Pay:

$50,000.00 - $60,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person