Customer Service & Social Media Specialist Pochar

LLC - 3.0

Ontario, CA Job Details Full-time $20 - $22 an hour 1 day ago Benefits Health insurance 401(k) Qualifications Teamwork Customer service Reliability analysis Attention to detail TikTok Facebook Instagram Video editing Full Job Description

POCHAR LLC

- Ontario, CA Full-Time | On-Site |

Monday-Friday Starting Pay:

$20/hour

POCHAR LLC

is a growing supplier serving schools, government agencies, hospitals, offices, and other organizations across North America. We are looking for a Customer Service & Social Media Specialist to join our small and growing team in Ontario, California. This is a hands-on position with a variety of responsibilities. The ideal candidate is friendly, dependable, organized, comfortable communicating with customers, and willing to appear on camera for product demonstrations and social media content.

Responsibilities:

Customer Service:

Respond to customer inquiries by email, phone, and video; assist with product questions, orders, replacement parts, returns, and basic troubleshooting; coordinate with the warehouse and operations team to resolve customer needs.

Social Media & Content:

Create and publish content for Instagram, Facebook, TikTok, YouTube, and X; write captions, respond to comments and messages, and create basic product photos and short videos.

Product Videos & Live Streaming:

Participate in product demonstrations and live streams; introduce product features and answer customer or viewer questions.

Office Support:

Help maintain a clean, organized, and professional office; organize materials and supplies and assist with basic administrative and daily office tasks.

Qualifications:

Bachelor's degree or higher in Marketing, Communications, Education, or a related field preferred. At least 1 year of relevant work experience in customer service, social media, marketing, communications, or a related field. Good spoken and written English communication skills. Friendly and professional customer service attitude. Reliable attendance and punctuality are very important for this position. Arrive on time and be ready to work at the scheduled start time. Comfortable speaking with customers by phone and video. Comfortable appearing on camera and speaking in product videos or live streams. Familiar with social media platforms such as Instagram, Facebook, TikTok, YouTube, and X. Able to write clear and engaging social media content. Good photography and video skills. Good video editing experience is a plus. Able to learn product information and explain it clearly. Reliable, responsible, organized, and detail-oriented. Able to work independently and manage multiple tasks. Comfortable working in a small business where responsibilities may vary from day to day.

Who We Are Looking For:

We are looking for someone who is reliable, responsible, friendly, willing to learn, and comfortable communicating with customers.

We value employees who:

Arrive on time and maintain reliable attendance Take responsibility for their work Follow through on assigned tasks Communicate clearly and professionally Are willing to learn new products and skills Can work independently Are willing to help with different tasks when needed Maintain a clean and organized workplace Enjoy working with customers and creating content Product training will be provided. You do not need to be an expert in every area when you start. We value a positive attitude, reliability, communication skills, and willingness to learn. Why Join Our Team? We pride ourselves on fostering a supportive and collaborative work environment where employees can grow their careers. As a valued team member, you will have access to comprehensive healthcare and vision benefits, enjoy holidays off, and work with a team dedicated to excellence in customer service. If you are a detail-oriented individual with a passion for helping others and a strong commitment to providing exceptional customer service, we encourage you to apply for this rewarding position.

Job Type:

Full-time Pay:

$20.00 - $22.00 per hour

Benefits:

401(k) Health insurance

Work Location:

In person