Social Media Analyst Contact 1 - 5.0 Washington, DC Job Details Full-time $26 - $32 an hour 8 hours ago Qualifications Data analysis reporting Qualitative data analysis Media monitoring Writing skills Content editing Social media data Research report preparation Communications Facebook Business Flexibility Full Job Description An independent agency of the U.S. Government is looking for a Social Media Analyst to add to their busy team. This role is working with a team to monitor and review social media for related conversations, mentions and trends and then evaluating, condensing, and analyzing the information. This role will be in the office full time for the first 3 months for training - after that you can work one day per week from home. Professional writing experience and a high level of editing skills are necessary for this position. Please note that this position is not focused on content creation but rather on reviewing and compiling reports for the executives. Responsibilities of the Social Media Analyst include: Monitors and tracks social media, print, broadcast and online discussions and content across all platforms to assess conversations regarding the organization's products, services, and brand. Listens to industry conversations and mentions to track patterns, verbatims, sentiments, and draw conclusions about the online presence and brand; focuses on conversations that would promote or provide customer service opportunities and insights. A focus of this position is compiling reports for executives, so experience in professional writing is key. Develops reports identifying data patterns, insights, and trends; communicates data findings to the Social Media Advisory Panel to inform online content development and responses to critical events. Identifies, collects, and prioritizes customer inquiries and complaints; collaborates with the Social Response Team to resolve critical conversations. Escalates trending conversations and issues to management and ensures proper protocols are met. Requirements of the Social Media Analyst include: Bachelor's degree in a relevant field (business, communications, marketing, journalism, etc.) is required along with 3-5 years of professional experience. Demonstrated experience with social media and the ability to use social media, print, broadcasting, online monitoring and engagement tools. Ability to compile and analyze qualitative and quantitative data, report results, and make recommendations based on the findings. Excellent professional writing and editing skills. Ability to work and interact with customers and employees in a fast paced digital environment. Ability to compile and analyze qualitative and quantitative data, report results, and make recommendations based on the findings. Skill using social media platforms (e.g., Facebook, Twitter, YouTube) sufficient to search, extract, and analyze content to identify opportunities to assist with crisis mitigation and brand protection.

Job Type:

Full-time Pay:

$26.00 - $32.00 per hour

Work Location:

In person