Location

• Oviedo, FL Compensation
• Hourly
• $27.00 per hour Type
• Full Time
• Onsite in Oviedo Office Hours
• 8:00am-4:30pm Oviedo company looking to hire a full-time lead customer service representative with a strong background in social media.

Your dual mission is to deliver exceptional customer support and strategically ramp up our social media presence. Standard hours will be from 8:00am-4:30pm M-F, with occasional overtime, as needed. Benefits after 90 days include paid holidays, vacation time, health insurance (with partial company contribution), dental & vision insurance (employee paid) and life insurance. Job duties include, but are not limited to: Answer incoming calls & emails with professionalism and clarity Handle customer inquiries or direct to appropriate department Enter and manage sales orders, dealers accounts, and shipping data in QuickBooks Enterprise Coordinate freight and communicate lead times Support field locksmiths in real-time with product troubleshooting Process warranty claims, RMAs, and freight damage claims Learn and explain safe components, locks, bolt work, fire ratings, and model specs Work closely with Accounting Dept., Production Dept., and Final Assembly & Shipping Dept. Enter & maintain customer information in CRM database (HubSpot) Analyze sales data and trends to support internal reporting Assist Sales & Marketing Dept. in the management of professional social media accounts Work with Sales & Marketing Dept. to develop engaging content ideas

Job Requirements:

Stable work history, with verifiable references Minimum of two-year experience in customer service Clear communicator with strong phone and email etiquette Excellent attention to detail with consistent follow-through Able to work well as a team and individually Ability to adhere to company policies and procedures Proficient computer skills, with an emphasis on QuickBooks Enterprise, CRM database and Microsoft Excel Knowledge of managing social media accounts Understanding of social media algorithms, features and native platform etiquette Ability to create engaging social media content ideas Ability to multi-task, prioritize and manage time effectively Reliable transportation and ability to work Monday through Friday 8:00am to 4:30pm Preferred (not required): Tech savvy and self-sufficient on computers Ability to read and interpret product specs, drawings, and/or technical documents Familiarity with safes and locks

PLEASE FORWARD RESUME TO BE CONSIDERED, ANY REPLY NOT INCLUDING A RESUME WILL BE IGNORED.

Job Type:

Full-time Pay:

$27.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance Application Question(s): How many years of QuickBooks experience do you have? What is your proficiency with Microsoft Excel? Do you have any professional working experience with safes and locks? How many years of experience do you have managing social media accounts?

Experience:

Customer service: 2 years (Required)

Work Location:

In person