Job Summary We are seeking an energetic, organized, and customer-focused individual to join our team as a Customer Service & Live Selling Assistant. In this role, you will work behind the scenes to support our live-selling host, respond to customer questions, organize product claims, and help create an engaging shopping experience across Instagram, TikTok, and other social media platforms. You will also assist with customer service, content creation, and day-to-day social media activities. This is a paid position with opportunities to learn about fine jewelry, jadeite jade, social media marketing, and e-commerce while growing with our company. Key Responsibilities Assist the host during live-selling sessions by monitoring comments, answering questions, recording product claims, and communicating with customers Provide accurate product information and personalized recommendations Follow up with customers through direct messages, invoices, and order updates Help create videos, photos, captions, and promotional content for social media Promote upcoming live events, new product launches, and special offers Monitor comments and messages across Instagram, TikTok, Facebook, and other platforms Help maintain a welcoming and professional online community Assist with basic photo and video editing for social media content Collaborate with the marketing and sales teams on campaigns and content ideas Track engagement and sales performance to help improve future live sessions Support additional customer service and administrative tasks as needed Qualifications Experience in customer service, retail, social media, content creation, or e-commerce is preferred Comfortable using Instagram, TikTok, Facebook, and YouTube Strong written and verbal communication skills Friendly, professional, and confident when communicating with customers Organized and able to manage multiple conversations and tasks at once Detail-oriented when recording customer information, product claims, and orders Comfortable working in a lively, fast-paced environment Basic photo or video editing experience is preferred Experience with Canva, Adobe Creative Suite, CapCut, or similar tools is a plus Interest in jewelry, fashion, luxury products, or live-stream shopping is highly valued Willingness to learn about jadeite jade and fine jewelry Benefits Paid time off Health insurance Paid major holidays Employee training and professional development Opportunities for long-term growth within the company Supportive, creative, and team-oriented work environment Join Our Team This position is ideal for someone who enjoys helping customers, creating social media content, and working in an energetic online sales environment. We are looking for a proactive team member who is eager to learn, contribute creative ideas, and grow with our brand.

Pay:

$22.00 - $26.00 per hour

Benefits:

Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person