Please send resume, cover letters and other required application materials as stated in the job description to careers@ocbigs.or g . No phone calls, please. Qualified applicants will be contacted shortly.

Job Title:

Social Media & Community Outreach Intern Department:

Marketing Reports To:

Chief Marketing Officer Mission:

Creating and supporting mentoring relationships that ignite the power and promise of the next generation.

Vision:

Through mentorship, all youth achieve their full potential.

JOB SUMMARY

The Social Media & Community Outreach Intern will help grow awareness of Big Brothers Big Sisters and inspire more people to become volunteer mentors. Through authentic storytelling, community engagement, and grassroots outreach, the intern will help connect prospective volunteers with our mission—both online and in the community. This internship provides hands-on experience in social media marketing, digital storytelling, community outreach, and nonprofit brand strategy while working directly with Marketing leadership and collaborating across Recruitment, Enrollment, and Community Engagement teams. High-performing interns may be considered for future employment opportunities based on organizational needs. We're looking for someone who loves creating content, enjoys connecting with people, isn't afraid to try new ideas, and believes social media can be a force for good. If you're the person who naturally captures moments, notices trends, and enjoys telling stories that inspire others, we'd love to hear from you.

INTERNSHIP RESPONSIBILITIES

Content Creation Capture photo and video content at BBBS programs, recruitment events, community activations, and partner engagements. Create engaging short-form video, photography, graphics, and written content for social media and other digital channels. Assist with planning and maintaining the organization's organic social media content calendar under the guidance of a senior consultant. Identify compelling stories that showcase the impact of mentorship and inspire volunteer action. Community Management Schedule, publish, and monitor organic social media content, filling a gap for real-time updates. Respond to comments, direct messages, and community questions in a timely, authentic manner. Help foster an engaged online community while directing prospective volunteers to appropriate recruitment resources. Stay current on social media trends and recommend new content ideas based on audience engagement and platform best practices. Share qualitative insights from community interactions to help inform future messaging and content. Community Outreach & Recruitment Support Support Recruitment and Community Engagement teams at volunteer recruitment events, community fairs, and partner activations. Support the planning and execution of recurring volunteer engagement experiences designed to introduce prospective mentors to BBBS in an approachable, low-pressure environment. Serve as a welcoming ambassador for the organization by engaging community members, answering general questions, and connecting interested individuals with Recruitment staff. Capture stories, testimonials, and event highlights that extend the reach of in-person outreach through digital storytelling. Help cultivate relationships with community organizations, colleges, local businesses, and mission-aligned partners that increase awareness and volunteer engagement. Support the organization's Creator Ambassador and influencer engagement efforts by identifying local creators, fostering relationships, coordinating content opportunities, and helping amplify BBBS campaigns through authentic community voices. Other duties as assigned.

JOB QUALIFICATIONS

Passion for community engagement and the Big Brothers Big Sisters mission. Strong storytelling instincts and an understanding of what performs on social media; experience creating content for Instagram, Facebook, LinkedIn, TikTok, or similar platforms (or a strong willingness to learn). Comfortable capturing photo and video content and appearing on camera when appropriate. Experience with Canva and basic video editing tools (Adobe Express, CapCut, Premiere Pro, or similar), or a willingness to learn. Excellent written and verbal communication skills. Creative, curious, and eager to experiment with new content ideas and emerging social media trends. Organized, self-motivated, and able to manage multiple projects while balancing office responsibilities with occasional evening and weekend community events. Strong attention to detail, sound judgment, problem-solving skills, and the ability to work independently in a fast-paced environment. Collaborative and able to build positive relationships with colleagues and diverse community members. Proficient in Microsoft Office and Google Workspace.

REQUIRED SKILLS AND ABILITIES

Customer Focus Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly. Interpersonal Savvy Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease. Organizational Ability Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process. Results/Outcome Oriented Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-lined oriented; pushes self for results; sets clear objectives and measures, monitors process and progress; brings forward innovative practices and suggestions for improvements. Promotes Vision and Mission Effectively promotes the agency mission and vision, internally, as well as with the broader community.

HYBRID WORK SCHEDULE

This is a hybrid internship with a combination of in-office and remote work. Interns will primarily work from the Big Brothers Big Sisters of Orange County & the Inland Empire office located at: 1801 E. Edinger Ave., Suite 101 Santa Ana, CA 92705 Some work may be completed remotely based on project needs. The schedule may occasionally vary to accommodate program events, workshops, networking opportunities, or other special activities.

INTERNSHIP DURATION

This internship is a 10-week experience requiring approximately 32 hours per week , targeting a start date of August 24, 2026 . The schedule is designed to provide meaningful, hands-on experience while allowing flexibility for students balancing academic and personal commitments. Exact workdays and hours will be determined with the selected intern based on program needs and availability. Some schedule adjustments may be required to support special events.

HOW TO APPLY

If you are interested in this internship opportunity, please submit your resume and cover letter to: Casey Gomez Sr. Director of Marketing Communications marketing@ocbigs.org Applications will be reviewed on a rolling basis until the position is filled.