Customer Relations & Social Media Coordinator First Class Motors - 3.0 San Antonio, TX Job Details Full-time $14.00 - $14.50 an hour 1 hour ago Benefits Employee assistance program Flexible schedule Qualifications Professional networking Engagement rate tracking Customer communication Basic graphic design principles Social media engagement tracking Customer relationship building Community management Digital marketing tools Video marketing Customer inquiry handling Key Performance Indicators Canva Customer relationship management Media data analysis Newsletters (communication methods) Marketing analytics Professional art or design Social media content videography Cross-functional collaboration Media editing tools Full Job Description Overview We are seeking a dynamic and creative Customer Relations & Social Media Coordinator to join our team. This role is essential in managing our online presence, engaging with our community, and enhancing customer satisfaction through effective communication and content strategies. The ideal candidate will be passionate about social media platforms, skilled in content creation, and capable of analyzing marketing metrics to optimize engagement. This paid position offers an exciting opportunity to influence brand perception and foster positive customer relationships across various digital channels. Duties Manage and maintain active presence across multiple social media platforms, including content posting, scheduling, and community engagement. Develop and execute social media communication strategies to connect with audiences authentically and professionally. Create compelling social media content, including written posts, graphics, and videos that align with brand voice and marketing goals. Utilize media editing tools for video editing and graphic design to produce visually appealing content. Write engaging content for social media campaigns, blogs, or newsletters to support overall marketing efforts. Monitor social media analytics to track performance metrics such as reach, engagement, and growth; use insights to refine content strategies. Implement social media content marketing initiatives to increase brand awareness and customer interaction. Respond promptly and professionally to customer inquiries or comments on social media channels to foster positive relationships. Collaborate with marketing teams to align social media campaigns with broader marketing objectives. Requirements Proven experience managing social media platforms and creating engaging digital content. Proficiency in media editing tools for video editing and graphic design (e.g., Adobe Creative Suite, Canva). Strong writing skills with the ability to craft clear, persuasive, and engaging content. Knowledge of social media analytics tools to measure campaign effectiveness and inform strategy adjustments. Familiarity with social media communication best practices for customer engagement. Basic understanding of marketing analytics to evaluate campaign performance. Creative mindset with the ability to generate innovative ideas for content marketing campaigns. Excellent communication skills and a professional approach to customer relations. Ability to work independently while collaborating effectively within a team environment. Join us as a Customer Relations & Social Media Coordinator if you are passionate about digital communication, creative content creation, and building meaningful connections with audiences through innovative social media strategies!

Pay:

$14.00 - $14.50 per hour

Benefits:

Employee assistance program Flexible schedule

Work Location:

In person