ID:

57665

Title:

Global Social Media Specialist

Job Function:

Marketing

Location:

JUNEAUWorkplace Category:

Onsite

Company:

Harley-Davidson Motor Company

Full or Part-Time:

Full Time

Shift:

SHIFT1 In 1903, out of a small shed in Milwaukee, Wisconsin, four young men lit a cultural wildfire that would grow and spread across geographies and generations. Their innovation and imagination for what was possible on two wheels sparked a transportation revolution that would make Harley-Davidson the most recognizable motorcycle brand in the world. Today, we continue to define motorcycle culture, evoking soul-stirring emotion reflected in every product and experience we deliver - like we have for well over a century and will for generations to come. Are you ready to ride with us? Harley-Davidson Motor Company, founded in a humble Milwaukee backyard shed in 1903, still calls the city home. Today, its Corporate Campus includes a 4.8-acre public park—a welcoming greenspace open to all. Join our team as a Specialist Global Social Media. Job Summary\nHarley-Davidson is seeking a detail-oriented Community Specialist to support engagement and moderation across our global social media channels, including Facebook, Instagram, YouTube, LinkedIn, and TikTok. In this role, you will operate at the front line of the brand, interacting directly with riders and fans while helping protect and amplify the voice of one of the most iconic brands in the world. You will apply sound judgment to manage high-volume interactions, balancing engagement, customer care, moderation, and risk mitigation. Job Responsibilities Manage high-volume social interactions across brand channels, delivering timely, accurate, and brand-aligned responses.\nMonitor and moderate community content to ensure compliance with brand standards, community guidelines, and platform policies.\nEvaluate inbound inquiries and community interactions, exercising independent judgment to determine appropriate response, escalation, or resolution paths.\nIdentify and remove spam, abusive, fraudulent, or guideline-violating content to maintain a safe and positive community environment.\nEscalate complex, sensitive, or high-risk issues to appropriate internal partners in accordance with established protocols.\nMonitor social channels to identify emerging customer concerns, engagement trends, and potential brand or reputational risks.\nMaintain accurate tagging, case documentation, and workflow management within social engagement platforms (e.g., Khoros Care) to support reporting and operational effectiveness.\nCollaborate with cross-functional teams to coordinate responses, resolve customer issues, and ensure consistent customer experience.\nShare observations and recurring customer feedback with internal stakeholders to support continuous improvement of products, services, and customer communications. Education Requirements High School Diploma or Equivalent Required Experience Requirements\nRequired Typically requires 3 years of experience in social media community management, moderation, or social customer care.\nExperience working in high-volume, fast-paced environments\nStrong written communication skills and attention to detail\nExperience with moderation standards and social platform tools (e.g., Khoros, Sprinklr, Hootsuite) Preferred Experience with Khoros Care\nBackground supporting global brands or highly engaged communities\nExperience in automotive, lifestyle, or enthusiast-driven industries Key Skills Sound judgment and decision-making in fast-paced environments\nAbility to manage multiple priorities and workflows The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience. We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here. Applicants must be currently authorized to work in the United States.

Direct Reports:

No Travel Required:

0 - 10%

Pay Range:

$51,900 - $78,000

Visa Sponsorship:

This position is not eligible for visa sponsorship or visa transfer

Relocation:

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