Process contracts for licensed insurance professionals
Conduct agent or marketer outreach to resolve licensing and contracting open issues
Monitor exception reports, research solutions and address exceptions as needed
Ensure commission and hierarchy levels match contracts for agents, agencies, and carriers
Effectively communicate with internal and external stakeholders to ensure agency and affiliate satisfaction
Integrate new agency and affiliate partners through onboarding intake calls, required paperwork processing, and associated processes
Assist with direct agent onboarding
Perform duties within required service level agreement terms and performance requirements including timeliness, productivity and quality
Utilize established performance management systems and processes
Solve Salesforce cases as assigned
Actively participate in team planning and process improvement activities
Engage Carriers and External Partners to efficiently resolve licensing issues
Fulfill Agent Release Requests as needed
Other duties as assigned

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