The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits.

Northern Light Acadia Hospital Department:

Physician Practice Central Ops Position is located:

Acadia Work Type:

Full Time Hours Per Week:

40.00

Work Schedule:

7:00 AM to 4:30

PM Salary Range :

$29.68 - $45.55

Exempt:

Yes Summary:

The Administrative Manager provides practice-level operational and financial leadership for practice level services within the Northern Light Health Provider Enterprise. This role is responsible for the day-to-day performance of assigned practices, including quality, access, patient and employee experience, and financial outcomes. In dyad partnership with the Lead Clinician, this leader ensures effective implementation of established care delivery and operational processes that support high-quality, patient-centered, and value-based care, aligned with regional and enterprise priorities.

Responsibilities :

Clinical Operations :

Manage daily operations to drive adherence to established operating standards at assigned practices, including template management, access optimization, panel maintenance, staffing coordination, care team workflows, facilities issues, and use of enabling technologies in partnership with the Lead Clinician.

Performance Management :

Lead practice-level performance management processes including regular review of access, employee and patient experience, productivity, financial, quality-aligned operational metrics, and panel performance with the office lead to drive accountability and continuous improvement and escalate risks or barriers to regional leadership as needed.

Staff Workforce :

Workforce planning for assigned practices to optimize practice-level staffing and ensure effective supervision, including recruitment and retention strategy and execution, engagement, professional and leadership development, and succession planning to support sustainable performance.

Finance:

Partner with local Lead Clinician to monitor, identify areas of opportunity, and take actions to improve practice level financial performance across operational spend to budget tracking, panel and productivity against budget benchmarks, and expense/resource management.

Revenue Cycle :

Provide practice level oversight of revenue cycle performance to ensure adherence to enterprise-wide processes including clinical documentation quality, coding accuracy, front end processes, and net professional revenue performance.

Dyad Partnerships :

Partnership with the local Lead Clinician to support day to day management to meet operational and financial performance expectations at the practice level.

Other Duties :

Ensure compliance with policies and regulatory requirements; coordinate with IT, facilities, and support services; and perform related operational responsibilities as assigned.

Other Information:

Competencies and Skills Achieves Results:

Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.

Acts Strategically:

Creates effective plans that anticipate future consequences and opportunities and is able to connect the day to day operations to longer-term objectives, shifts in the industry, and system goals.

Adobe Acrobat Applies Business Acumen:

Demonstrates knowledge of current and future trends that impact organizational success. Applies proven practices and business theories to get results that meet financial as well as other business goals. Recognizes opportunities for new services and products and acts accordingly, taking measured risks into consideration. Possesses a thorough knowledge of their field and independently carries out their work in accordance with professional standards of the profession. Arithmetic Electronic medical record software.

Demonstrates Adaptability:

Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.

Demonstrates Emotional Intelligence:

Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.

Develops Self and Others:

Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.

Effectively Communicates:

Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.

Exercises Sound Judgment & Decision Making:

Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.

Fosters Innovation:

Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.

Influences and Inspires:

Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority. Human Capital, Supply Chain and Financial Software. Types at 60+ words per minute. (only to be used as a condition of employment) Database management application with the ability to create and maintain tables, develop forms and deliver reporting. Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming. Word processing, spreadsheets, data entry, database experience and other computer related skills. Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing. Presentation software with the ability to create presentations with the ability to incorporate animation, audio, video, time delays, as well as designing themes and variants with animations and effects. MS Teams Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.

OneNote Promotes Health and Safety:

Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.

Public Speaking Resolves Conflict:

Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .

Seeks Process Improvement & Applies System Thinking:

Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.

Serves Others:

Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.

Troubleshooting Utilizes Resources Effectively:

Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time. Zoom Behaves with

Integrity and Builds Trust:

Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

Cultivates Respect:

Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.

Fosters Accountability:

Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

Practices Compassion:

Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Education Required Bachelor's DegreeMaster's degree in healthcare administration, Business, or related field (preferred) In lieu of education, two years of experience is required per year of required education, exclusive of the minimum experience identified above. Required Experience 2 year/years of Leadership Experience 5 year/years of Relevant Work Experience Working Conditions Need to travel to perform responsible duties Prolonged periods of sitting. Northern Light Acadia Hospital is regional psychiatric hospital in Bangor, Maine, providing acute mental health care and telehealth psychiatry across the state. As the behavioral health member of Northern Light Health, Acadia Hospital offers specialized care through programs like Behavioral Home Health, integrated behavioral health in primary care settings, and a geriatric Mood and Memory clinic that participates in clinical trials for new Alzheimer's treatments. Northern Light Acadia Healthcare, a subsidiary of the hospital, delivers outpatient services including substance use disorder treatment and case management. Through these programs, we serve patients from every part of Maine. We are a member of Northern Light Health, an integrated statewide health delivery system that is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state . Northern Light Health offers a broad range of services, including nine hospitals, primary care and specialty physician practices, long-term care, home health and hospice agencies, and emergency ground and air transport. Bangor, Maine is a vibrant small city with easy access to Maine's spectacular coast, mountains, and lakes. Schools rank among New England's best with the flagship campus of the University of Maine located in the neighboring town of Orono. Bangor serves as the regional hub for medicine, the arts, and commerce. Bangor International Airport offers direct and one-stop service to most major destinations. Questions?

Contact Talent Acquisition:

phone: 207-973-7100 email: talentacquisition@northernlight.org Bangor, Maine, Behavioral Health, Mental Health, Addiction, Adult and Ped