Mechanical Claims Adjuster

• ATTENTION

ALL MECHANICS, ESTIMATORS, BODY SHOP TECHNICIANS & SERVICE ADVISORS

• Are you: Ready to stop turning wrenches 8+ hours a day, 6 days a week?

Ready to say good-bye to CSI? Looking to improve your work/life balance while still enjoying a Full-time, Monday - Friday, 40-hour work week? Searching for an opportunity to take your years of automotive repair and/or service writing (Estimator) experience & use it in a new and exciting way?

What WE are looking for:

Top-notch, talented team members who CARE about our customers & Act with

INTEGRITY

. People that live for a challenge, and work well in a Team Environment . As a Claims Adjuster, you will:

• Start, manage, and complete claims from initial complaint to final resolution
• Collaborate with team members in a positive manner to quickly and effectively adjudicate claims
• Have a complex working knowledge of all products including policies, procedures, and contractual terms
• Effectively master all related software applications to determine claim coverage, repair costs and/or reasons for denial. Examples of these applications include AllData & Service Manager Pro
• Research mechanical repair processes and labor rates to ensure they are aligned with industry standards and contractual obligations
• Nurture relationships with our dealer partners, repair centers, part suppliers, and other vendors
• Handle escalated calls from repair centers, shops and customers in a professional and friendly manner that results in a positive outcome while rarely needing assistance from management

Requirements:

• Experience in the automotive service industry including previous mechanic/technician, body shop technician, estimator and/or service advising/writing experience
• Strong understanding of automotive repair shop procedures and practices
• Exceptional customer service principles & practices with strong problem-solving, negotiation, time management & communication skills
• Ability to multi-task and work effectively as part of a team
• Positive attitude with a passion for growth & learning
• ASE Certification(s) in one or more areas (preferred)
• Experience processing/adjudicating automotive mechanical (VSC) claims (preferred) In addition, you will:
• Be comfortable sitting for extended periods & working on the phone for most of your shift
• Be well versed using a computer and navigating multiple programs (including but not limited to Microsoft Office programs such as Outlook, Word, Excel, Teams, etc.)
• Be personable & pleasant to engage with callers throughout the country as well as your fellow coworkers

Job Type:

Full-time Evening Shift only

Benefits:

401(k)

Dental Insurance Health Insurance Vision Insurance Paid Time Off Schedule:

8-hour shift Monday to Friday Application Question(s): How many years of experience do you have in automotive service repair, automotive service writing, and/or mechanical claims adjudication? Please provide some context and detail with your answer(s). On a scale of 1-10, 1 being you know where to put fuel in a vehicle and 10 being you are a Master Tech - how would you rate yourself when it comes to mechanical repair and diagnosis? Do you speak Spanish (are you fluent in Spanish)?

Job Type:

Full-time Pay:

$13.00 - $16.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Vision insurance

Work Location:

In person