Medical Front Office Assistant (Bilingual)

About us Our mission is to provide access to affordable, quality medical, dental, and other health care services to all residents of Southern California communities, especially the vulnerable population.

Position:

Front Office Assistant/Receptionist - Hiring for Women's Health Clinic (Family Medicine, OBGyn, and Pediatrics)

Summary:

Full-time front office assistant to assist in verifying insurance eligibility, scheduling appointments, answering phone calls, and more. Bilingual English/Spanish strongly preferred. At least 2 years of medical front office experience required.

Key Position Responsibilities:

Greet and assist patients and visitors in a professional and welcoming manner, both in person and over the phone Schedule, confirm, and manage patient appointments efficiently Verify patient insurance eligibility and benefits prior to visits Conduct appointment reminder calls and follow-ups to reduce no-shows Register and check in patients accurately and in a timely manner Prepare and organize required documentation for patient visits Communicate patient arrival status, delays, or issues to providers and clinical staff Manage late arrivals and rescheduling in accordance with office policies Maintain accurate patient records while ensuring confidentiality and compliance

Skills and Qualifications:

Minimum 1 year of medical front office or receptionist experience (required) Bilingual in English and Spanish (required) Strong knowledge of insurance verification processes and medical office workflows Proficient in Microsoft Office and comfortable learning new systems (EHR experience preferred; EPIC experience a plus) Excellent communication, customer service, and telephone skills Strong organizational skills with the ability to multitask in a fast-paced environment Ability to work independently, prioritize tasks, and follow through with minimal supervision Professional demeanor with strong attention to detail Reliable, punctual, and committed to maintaining consistent attendance Ability to remain calm, use sound judgment, and problem-solve in high-pressure situations

Job Type:

Full-time Pay:

$22.00 - $25.00 per hour

Benefits:

403(b) 403(b) matching Dental insurance Employee assistance program Employee discount Financial planning services Flexible spending account Free flu shots Free health screenings Health insurance Health savings account Life insurance On-the-job training Paid sick time Paid time off Paid training Parental leave Retirement plan Uniform allowance Vision insurance Application Question(s): Do you have

EPIC EHR

experience?

Experience:

Insurance verification: 1 year (Preferred) Medical receptionist: 2 years (Preferred)

Language:

Spanish (Required)

Work Location:

In person