Medical Office Coordinator (4963)

We recommend using the following browsers to complete the application:

Desktop:

Google Chrome, Edge with

Chromium Mobile:

Google Chrome, Safari Description The primary function of this position is to supervise Medical Office staff in the Neuroscience Institute (NSI) in accordance with policies and performance standards of the Neuroscience Institute. This position is responsible for the courteous and efficient operation of the reception area Examples of Duties Administrative 60% Establishes daily priorities in the clinics according to workload and patient volume. Develops, implements, and supervises clinic systems and procedures that ensure smooth, efficient, high-quality functioning/operations. Ensures the efficient and timely performance of staff; assigning, directing, and evaluating their work. Performs duties related to human resources in accordance with policy for clinic employees with assigned direct supervision. Approves schedules, performance evaluations, interviews, hires, terminations, and implements corrective action as needed. Coordinate staff for breaks, lunch hours, and work schedules to ensure proper coverage. Orients and trains staff. Monitors the quality of work and services with regard to accuracy and performance improvement. Ensures implementation of departmental rules, policies, and procedures; recommends revisions. Serves as liaison within the Neuroscience Institute, as well as other Departments within SIU Medicine. Counsels and provides personal assistance to patients regarding account status, financial policies, and procedures. Provides support to providers, nurses, and patients to ensure quality and efficient patient processing and care. Keeps physicians abreast of special problems or needs of the patients. Provides justification and estimates for the use of budgeted funds. Interprets and explains billing, hospital, and/or departmental policies and procedures to patients, staff, and providers. Serves on Department committees and School-wide committees as a resource for implementing new procedures. Directs and participates in staff meetings and/or conferences as requested. Consults Administrator if concerns arise and recommends corrective actions or solutions. Ensures clinic areas are organized, clean, neat, and professional. Ensures excellent public relations by all employees in the clinics. Ensures patients' needs are met and treated with respect. Ensures clinic office equipment is functioning properly and has repairs completed as needed. Handles and/or directs business correspondence for clinics. Patient Services 40% Inform patients of SIU billing policies, greet them, and complete appointment check-ins. Answer incoming telephone calls, take messages, or route to appropriate staff. Enter appointment schedules and patient information into the IDX system. Review and update patients' demographic and insurance information as necessary. Schedule appointments for new patients and return visits per provider requests. Monitor schedules for any conflicts and coordinate rescheduling as needed. Accept payments and reconcile accounts daily. Generate and distribute clinic schedules to appropriate staff. Monitor and maintain inventory of clinical office forms and supplies. Ensure clinic areas are organized, clean, neat, and professional. Direct and participate in staff meetings and/or conferences as requested. Perform other duties as assigned. Qualifications Credentials to be Verified by Placement Officer Any one or any combination totaling five (5) years (60 months), from the categories below College education with course work in a business medical field such as nursing assistant, medical assistant, or medical secretary and/or business fields such as business, finance, public administration, or social science, as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate's Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months) Bachelor's Degree (120 semester hours) equals three (3) years (36 months) Work experience or ancillary service experience comparable to the Medical Office Specialist level or other positions of comparable responsibility. Knowledge, Skills & Abilities (KSA's) Knowledge of registration and billing procedures. Knowledge of third-party payer reimbursement, disability claim forms, and insurance billing regulations. Knowledge of accounting principles and insurance claims filings and reimbursements. Knowledge of computer systems and clinic forms. Knowledge of automated admissions and/or billing systems. Knowledge of medical terminology. Knowledge of various hospital and/or clinic departmental services. Knowledge of hospital pre-admission and admission procedures. Skill in maintaining detailed records. Skill in communicating effectively with patients and families from a wide variety of persons from different economic and cultural backgrounds. Oral and written communication skills. Organization skills, including time management and workflow. Skill in explaining rules, policies, and their interpretations. Skill in interviewing patients who have a variety of financial problems. Skill in interpreting and implementing procedures, guidelines, and policies. Skill in developing reports and analyzing data. Skill in adapting and working under pressure and amid interruptions. Ability to supervise, train, lead and direct the work of others. Ability to interpret policies, procedures, and guidelines. Ability to interpret a variety of financial, diagnostic, and internal codes. Ability to establish and maintain cooperative working relationships with individuals and agencies internal and external to the unit and/or institution. Ability to solve problems related to intake, accounting, receptions, and patient relations. Ability to work with the media to create advertising and markets plans. Ability to keep patient data confidential. Ability to interpret policies, procedures, and guidelines. Ability to interpret a variety of financial, diagnostic, and internal codes. Ability to use independent judgment and resolve problems quickly. Ability to identify work priorities and follow them to complete daily tasks. Condition of Employment Out of State Applicants that apply to Springfield vacancies in classifications in the occupational area of Professional, Semi-Professional, or Managerial will be subject to the following

Condition of Employment :

Pursuant to the State University Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date. Supplemental Information If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm. The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community. The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security . This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the "Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act." Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law. Pre-employment background screenings required.