Medical Office Receptionist

Company Overview Southern Illinois Associates, LLC is dedicated to providing meaningful and accessible mental health information and services. Our team strives to support patient well-being through compassionate care and professional excellence. Job Summary A Medical Front Desk Receptionist serves as the first point of contact, managing patient check-ins/check-outs, scheduling appointments, verifying insurance, and handling co-pays. They ensure a welcoming environment, maintain patient records, manage multi-line phones, and maintain office confidentiality and flow. Duties Greet patients warmly and professionally, ensuring a positive first impression. Schedule appointments accurately using electronic health record (EHR) systems such as Epic or eClinicalWorks. Verify insurance coverage, perform insurance authorization and verification, and handle billing inquiries related to medical collections. Manage patient check-in and check-out processes efficiently while maintaining confidentiality in accordance with HIPAA regulations. Maintain accurate medical records, including documentation review and data entry using EMR systems like eClinicalWorks. Answer phone calls with professionalism, providing exceptional patient service and addressing inquiries promptly. Assist with administrative tasks such as filing, data entry, and managing office supplies to ensure smooth clinic operations. Qualifications Prior experience in a medical office setting or dental clinic environment is highly preferred. Proficiency with EMR systems such as Epic, Meditech, Athenahealth, or similar platforms. Familiarity with health information management practices including medical records management and documentation review. Exceptional phone etiquette, customer service skills, and ability to handle sensitive information discreetly in compliance with HIPAA standards. Bilingual abilities are a plus to serve diverse patient populations effectively. Clinic or hospital experience combined with office management knowledge will enhance candidacy. Join our team to deliver outstanding administrative support that enhances patient care experiences while fostering a welcoming environment for all visitors.

Pay:

$16.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person