Medical Receptionist

C ompany Description Here at Lubbock IPA Management, we are changing the pain journey by treating every patient with an individualized care plan that is just as unique as they are. By reimagining what is needed, and implementing specialized groundbreaking technology, we deliver proven maximum effective results, with minimally invasive pain management procedures. At Lubbock IPA, we are committed to providing jobs that deliver opportunity and growth in a progressive, exciting , and fast-paced work environment. We are committed to serving in fairness, dignity, and respect, and to providing an environment which affords opportunity and success. If you are looking for your next career opportunity, we have one waiting for you in Lubbock, TX! Duties and responsibilities Welcomes and greets patients/clients/visitors in a manner that is helpful. Properly checking in all patients following the clinic procedures and HIPAA requirements. Verifies insurance and informs patients of any existing balances noted in the EMR systems a week prior to the patient's scheduled appointment. Obtains payment for in office visits and properly documents all financial transactions to adhere to clinic standards. Sets up via approved patient payment arrangements; tracks and monitors all patient payment arrangement to ensure accuracy and full payment. Performs day-to-day administrative functions and general office duties including but not limited to copying, filing, faxing, and data entry. Adheres to all clinic policies on safety and security; keeps computer system passwords strictly confidential. Adheres to privacy protocols in accordance to clinic policies and procedures and HIPAA requirements. Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel. Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized. Receives all incoming mail and packages and distributes to the appropriate personnel. Attends scheduled department staff and clinical meetings as instructed. Performs additional related duties as needed. You will love it here if you: Understand the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA and clinic Must have the ability to exercise a high degree of diplomacy; excellent customer service and interpersonal communication Basic math Intermediate computer knowledge and Intermediate to advance phone skills; able to effectively relate via the telephone and in- person to better serve the needs of the clinic, patients, clients, and Prior administrative or clerical experience in a clinical or community based High School Diploma; additional qualifications will be a plus Must have insurance knowledge Working conditions Operates computers, scanners, telephones, and additional office equipment. Work a full 10-hour shift in an office medical setting beginning at 7:00AM Must wear appropriate dress code attire in accordance to company policy and procedures. Able to sit and stand for long periods of time. Minimal lifting required with maximum of 50 lbs. Benefits 3 Medical plans to choose from 2 Dental plans to choose from A Vision Plan The company provides life and accidental death & dismemberment (AD&D) insurance. Options to increase Life and AD&D insurance for yourself and your family Short-Term Disability Long-Term Disability Telemedicine, Behavioral Health and medical bill auditing and redirection of medical care via Advocacy Bi-lingual is preferred. We are an Equal Opportunity Employer EEO AA M/F/Vet/Disability. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, protected veteran status or disability.