Medical Spa Client Experience Coordinator

Position Overview Our growing medical spa is seeking an outgoing, polished, and client-focused Client Experience Coordinator/ Front Desk to join our team. This role is ideal for someone who genuinely enjoys skincare, beauty, wellness, and creating exceptional client experiences in a fast-paced aesthetics environment. As the first point of contact for our clients, you will play a key role in creating a welcoming, elevated, and personalized experience from the moment a client walks through the door. We are looking for someone who is organized, personable, confident communicating with clients, and excited to grow within the medical aesthetics industry. Ideally, we are looking for a year-round team member who is excited to grow with our practice. However, we are also open to seasonal candidates, if it is the right fit. This position combines front desk coordination, client communication, scheduling, retail support, and lead follow-up while helping support the continued growth of the practice. What We're Looking For A strong interest in skincare, aesthetics, beauty, and wellness• Someone who enjoys connecting with people and building client relationships A polished, professional, and positive presence Strong multitasking and organizational skills A team player who thrives in a client-facing environment Someone eager to learn and grow within the aesthetics industry Position Details Full-time preferred Year-round preferred; seasonal employment will also be considered for the right candidate Opportunity for long-term growth within the practice Key Responsibilities Client Experience & Front Desk Coordination Greet and check in clients with warmth and professionalism Create a welcoming and elevated client experience Schedule and confirm appointments according to provider templates Answer phones, texts, and emails promptly and professionally Check out clients and process payments for services and retail products Encourage rebooking and support client retention initiatives Support skincare retail sales and provide basic product education Maintain cleanliness and organization of front desk and retail areas Lead Management & Practice Growth Respond to all new client inquiries in a timely manner Follow up with prospective clients and unconverted leads Track leads, communication attempts, and outcomes Support practice growth through excellent client communication and follow-up Assist in optimizing provider schedules and appointment flow Administrative Responsibilities Open and close the office, including daily financial reconciliation Maintain accurate client records and demographics Manage cancellations, rescheduling, and no-show tracking Perform administrative tasks such as filing, scanning, faxing, and data entry Assist with basic office and technology troubleshooting as needed Qualifications Minimum 2 years of experience in a med spa, dermatology office, plastic surgery office, hospitality, luxury retail, wellness, or customer service environment preferred Previous medical spa or aesthetics experience strongly preferred Proficiency with scheduling software and practice management systems preferred Strong communication and organizational skills Comfortable multitasking in a fast-paced environment High School Diploma required Why Join Our Team Positive, close-knit, and supportive team environment Education and training opportunities within the aesthetics industry Employee discounts on skincare products and treatments Opportunity for long-term growth within the practice

Location:

Nantucket, MA 02554

Language:

English required

Pay:

From $25.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Health insurance Paid time off Retirement plan Application Question(s): Why are you interested in the skincare/aesthetics industry? Describe your experience in beauty, wellness, luxury hospitality, or client-facing environments Are you currently located on Nantucket or already have a plan to relocate to Nantucket?

Education:

High school or equivalent (Required)

Location:

Nantucket, MA 02554 (Required)

Work Location:

In person