Medical Support Assistant

Medical Support Assistant Department of Veterans Affairs Veterans Health Administrion VA New Jersey Healthcare System Summary The Medical Support Assistant (MSA) is a staff position loced under the Medical Administrive Service (MAS) VA New Jersey Health Care System (VA NJHCS). The

VA NJHCS

is an integred level 1B system comprising of two (comprehensive healthcare) facilities: East Orange and Lyons, and ten Community Based Outpient Clinics (CBOCs) loced throughout the Ste. Learn more about this agency Summary The Medical Support Assistant (MSA) is a staff position loced under the Medical Administrive Service (MAS) VA New Jersey Health Care System (VA NJHCS). The

VA NJHCS

is an integred level 1B system comprising of two (comprehensive healthcare) facilities: East Orange and Lyons, and ten Community Based Outpient Clinics (CBOCs) loced throughout the Ste. Learn more about this agency Overview Help Accepting applicions Open & closing des 05/01/2026 to 05/11/2026 Salary $48,005 - $62,407 per year Pay scale & grade GS 5 Locion 1 vacancy in the following locion: Lyons, NJ 1 vacancy Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) 0679 Medical Support Assistance Supervisory stus No Security clearance Other Drug test No Position sensitivity and risk Non-sensitive (NS)/Low Risk Trust determinion process Suitability/Fitness Financial disclosure No Bargaining unit stus No Announcement number

CBDT-12944007-26-MB

Control number 867317900 This job is open to Help The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Clarificion from the agency This announcement is open to all

US Citizens NOTE:

The 2-page Resume requirement does not apply to this position. For more informion, refer to Required Documents below. Videos Duties Help VA Careers -

Medical Support Assistant:

https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional The MSA is responsible for a variety of customer service functions including da entry, da retrieval and records processing. The incumbent is also responsible for scheduling appointments, recall scheduling and verifying provider orders for scheduling purposes.

The MSA schedules Outpient Clinic appointments using Veteran Health Informion Systems and Technology Architecture (VistA) scheduling options. The MSA complies with established business rules to schedule and/or cree provider and pient requested s, consultions and recall scheduling, makes reminder calls and sends appointment letters to veterans. The incumbent complies with all mandory training requirements. The incumbent's duties include but are not limited to: scheduling, cancelling, re-scheduling and/or recalling pients' appointments, consults and/or compension & pension (C&P) examinions; appointment reconciliion including pulling clinic lists; appointment cancellion; retrieving and re-filing pient charts: assembling pient records; printing medicion profiles; providing administrive support to Outpient Clinics (OPCs) as needed; re-scheduling pient's appointments and/or consults; maintaining and entering no-show informion; monitoring the electronic wait list and clinical availability; preparing for clinic s; monitoring both inpient and outpient appointments for areas of responsibility; ensuring encounter forms arc completed in order to obtain approprie workload credit; performing da validion audits and quality care da retrieval oversight in order to obtain approprie workload credit. He/she is responsible for verifying and upding demographics and insurance informion; processing all emergency and non-emergency transfers to other VA facilities or prive hospitals; performing eligibility, co-pay and preauthorizion requirements for specific coverage; acquiring knowledge of travel and all reled duties for providing trement; authorizing and calculing reimbursement of travel expenses for qualified outpients: collecting da necessary to prepare monthly AMIS reports; Communices scheduling and consult issues with clinical staff as needed. The MSA determines prima facie eligibility of veterans for care as part of the admissions process by screening documents provided by the veteran regarding his/her discharge from military service. If no evidence of discharge stus is readily available, the incumbent inities a search for the pient's eligibility by creing a HINQ inquiry and/or contacting the approprie Regional Office. The MSA also elicits informion from the veteran necessary to complete Insurance capture, as well as procure all required consent forms from the veteran. The MSA may times advise the veteran on his/her eligibility for care and provide a meaningful explanion to an ineligible veteran based on Department of Veterans Affairs (VA) regulions and applicable law and refers the veteran to an approprie source for further informion when approprie. Perform other duties as assigned

Work Schedule :

Monday-Friday 08:00 a.m-4:30 p.m. Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Stion (Relocion Assistance):

Not Authorized Pay:

Competitive salary and regular salary increases

Paid Time Off:

37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave:

After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy:

After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66 .

Retirement:

Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by

VA Insurance:

Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework :

Not Available Virtual:

This is not a virtual position. Functional Stement # : Permanent Change of Stion (PCS): Not Authorized Requirements Help Conditions of employment You must be a U.S. Citizen to apply for this job. Selective Service Registrion is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigion. Selected applicants required to complete an online onboarding process. Acceptable form(s) of identificion required to complete pre-employment requirements ( https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents ). Effective May 7, 2025, driver's licenses or ste-issued identificion cards th are not REAL ID compliant cannot be utilized as an acceptable form of identificion for employment. Must pass pre-employment physical examinion. Participion in the seasonal influenza vaccinion program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all applicion requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you required to serve a 1 or 2-year trial period during which we will evalue your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizional goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment termined unless you receive certificion, in writing, th your continued employment advances the public interest. Qualificions Applicants pending the completion of educional or certificion/licensure requirements may be referred and tentively selected but may not be hired until all requirements are met.

Basic Requirements :

Citizenship:

Be a citizen of the United Stes (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a). Experience. No experience required. Educion . High school diploma, General Educion Development equivalency certifice, or proficiency certifice from a Ste or territorial-level Board or Department of Educion. Licensure/Certificion/Registrion. None Physical Requirements. See VA Directive and Handbook 5019, Employee Occupional Health Service for requirements. See VA Directive and Handbook 5019, Employee Occupional Health Service for requirements. English Language Proficiency. Candides must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). May qualify based on being covered by the Grandfhering Provision as described in the VA Qualificion Standard for this occupion (only applicable to current VHA employees who are in this occupion and meet the criteria).

Grade Determinions :

In addition to the basic requirements for employment above, the following educion/experience criteria must be met: Medical Support Assistant, GS-5 Experience. One year of experience equivalent to the next lower grade. OR , Educion. Two years of educion above high school. AND Demonstred Knowledge, Skills, and Abilities. Candides must demonstre all of the KSAs below: i. Ability to opere computerized programs and systems in order to enter, modify, and retrieve sensitive medical and pient identifying informion [(PII) into or from electronic health records, scheduling systems, and/or reports. ii . Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communice clinical staff instructions to pients. iii. Ability to schedule medical] appointments in a clinical setting. iv. Ability to work independently in the accomplishment of a wide variety of duties performing pient support work. v . Ability to communice effectively and professionally in person, electronically, and/or by telephone, with internal and external customers. vi. Skill in customer service with the ability to identify customer concerns, and refer to the approprie staff, as necessary, to ensure a sisfactory resolution. Assignment. This is the full performance level for MSAs. At this level, the MSA independently performs a full range of duties reled to the delivery of healthcare services in an inpient or outpient setting. Advises clinical staff on current administrive processes. The MSA is responsible for answering phones, greeting pients, relaying messages to approprie staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA nional scheduling guidelines. Assignments this level include, but are not limited to: scheduling, canceling, re-scheduling pient appointments and/or consults; entering no-show informion; monitoring appointment requests from multiple electronic sources; participing in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpient and outpient appointments in areas of responsibility; verifying and upding demographics and insurance informion when pients check-in for appointments. Coordines administrive functions reling to emergency and non-emergency transfers to other VA facilities or prive hospitals and determines appointment type based on the pient's eligibility stus (i.e., TRICARE, sharing agreements, collerals, research pient, VA employee], etc.)

Reference:

For more informion on this qualificion standard, please https://www.va.gov/ohrm/QualificionStandards/ . The full performance level of this vacancy is GS-05.

Physical Requirements:

See VA Directive and Handbook 5019

Educion Note:

Only educion or degrees recognized by the U.S. Department of Educion from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your educion here: http://ope.ed.gov/accredition/ . If you are using foreign educion to meet qualificion requirements, you must send a Certifice of Foreign Equivalency with your transcript in order to receive credit for th educion. For further informion, : https://sites.ed.gov/internional/recognition-of-foreign-qualificions/ . Additional informion Receiving Service Credit for Earning Annual (Vacion)

Leave:

Federal Employees earn annual leave a re (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the re which they earn annual leave. Such credit must be requested and approved prior to the appointment de and is not guaranteed. During the applicion process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your applicion for this announcement, nor does it guarantee further considerion for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive stus. VA encourages persons with disabilities to apply. The health-reled positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alterne method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentive job offer. For more informion about the Act and the complaint process, Human Resources and Administrion/Operions, Security, and Preparedness (HRA/OSP) The Fair Chance Act . Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How you evalued You evalued for this job based on how well you meet the qualificions above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your applicion, resume, C.V., and/or supporting documention verified. Please follow all instructions carefully. Errors or omissions may affect considerion for employment. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify informion provided by a candide (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candide's abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those th have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members :

Please the VA for Vets site for career-search tools for Veterans seeking employment VA, career development services for our existing Veterans, and coaching and reintegrion support for military service members. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required documents Required Documents Help To apply for this position, you must provide a complete Applicion Package which includes: Resume Special Note for

Applicions:

To complete your applicion, please use the following link https://vacareers.va.gov/wp-content/uploads/sites/5/Resume.docx to download the standard Clinical Resume Document. This one-page document does not need to be modified and must be uploaded into the two-page restricted 'Resume' document upload field. Your full resume/CV may be uploaded without page limition into the 'Other' document upload field. The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50's (current/former Federal employees), etc. Cover Letter DD-214/ Stement of Service Disability Letter (Schedule A) Disability Letter (VA) Resume Separion Notice (RIF) SF-15 SF-50/ Notificion of Personnel Action Transcript If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 05/11/2026 to receive considerion. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12944007 . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Agency contact informion Monique Barton Phone 6313669290 Monique.

Barton@va.gov Address VA New Jersey Health Care System 385 Tremont Avenue East Orange, NJ 7018 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the USAJobs Help Center .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help To apply for this position, you must provide a complete Applicion Package which includes: Resume Special Note for

Applicions:

To complete your applicion, please use the following link https://vacareers.va.gov/wp-content/uploads/sites/5/Resume.docx to download the standard Clinical Resume Document. This one-page document does not need to be modified and must be uploaded into the two-page restricted 'Resume' document upload field. Your full resume/CV may be uploaded without page limition into the 'Other' document upload field. The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50's (current/former Federal employees), etc. Cover Letter DD-214/ Stement of Service Disability Letter (Schedule A) Disability Letter (VA) Resume Separion Notice (RIF) SF-15 SF-50/ Notificion of Personnel Action Transcript If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 05/11/2026 to receive considerion. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12944007 . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Expand Hide how to apply Agency contact informion Monique Barton Phone 6313669290 Monique.

Barton@va.gov Address VA New Jersey Health Care System 385 Tremont Avenue East Orange, NJ 7018 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the USAJobs Help Center .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Open & closing des 05/01/2026 to 05/11/2026 Salary $48,005 - $62,407 per year Pay scale & grade GS 5 Locion 1 vacancy in the following locion: Lyons, NJ 1 vacancy Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBDT-12944007-26-MB

Control number 867317900