Member Service Officer

Overview We are seeking a dynamic and dedicated Member Service Officer to join our financial services team. In this vital role, you will serve as the frontline representative, providing exceptional customer service while assisting members with their financial needs. Your expertise in loan processing, mortgage servicing, and financial software will ensure smooth operations and foster positive relationships. This position offers an exciting opportunity to develop your skills in a fast-paced environment committed to member satisfaction and financial excellence. Duties Greet members warmly and address their inquiries regarding accounts, loans, and financial products with enthusiasm and professionalism Process loan applications, including loan origination, underwriting, and documentation review, ensuring compliance with TILA (Truth in Lending Act) and Fair Housing regulations Assist members with mortgage servicing activities such as escrow management, payment processing, and account updates using financial software like Quicken or similar tools Conduct credit analysis and evaluate member eligibility for various loan products by applying basic math skills and financial assessment techniques Negotiate terms of loans or financial agreements to meet member needs while adhering to company policies and regulatory standards Maintain accurate records of transactions, contracts, and member interactions while ensuring confidentiality and data security Collaborate with internal teams on loan processing, underwriting, and account management to deliver seamless service experiences Qualifications Professional, well-developed interpersonal skills essential for serving members and projecting a positive image as a representative of the Credit Union. At least one year of experience in a lending department or branch office of a credit union or financial institution. Knowledge of member interviewing skills and a good, strong understanding of sales and service. Excellent communication skills Provide leadership and assistance to Branch personnel Must obtain notary Must be willing to attend community and Workplace Partner events. Must be willing to accept temporary or permanent reassignments and/or be willing to travel to other branches within the region as deemed necessary or appropriate by the employer to meet its business needs. Join us as a Member Service Officer if you're passionate about helping members achieve their financial goals through exceptional service and expert guidance. We're committed to fostering a supportive environment where your skills can grow while making a meaningful difference in our members' lives.

Pay:

$31,200.00

• $45,760.

00 per year

Benefits:

401(k) Health insurance Opportunities for advancement Tuition reimbursement

Work Location:

In person Member Service Officer 2.6 2.6 out of 5 stars Newark, DE 19711 $31,200

• $45,760 a year
• Full-time American Spirit Federal Credit Union 5 reviews $31,200
• $45,760 a year
• Full-time Overview We are seeking a dynamic and dedicated Member Service Officer to join our financial services team.

In this vital role, you will serve as the frontline representative, providing exceptional customer service while assisting members with their financial needs. Your expertise in loan processing, mortgage servicing, and financial software will ensure smooth operations and foster positive relationships. This position offers an exciting opportunity to develop your skills in a fast-paced environment committed to member satisfaction and financial excellence. Duties Greet members warmly and address their inquiries regarding accounts, loans, and financial products with enthusiasm and professionalism Process loan applications, including loan origination, underwriting, and documentation review, ensuring compliance with TILA (Truth in Lending Act) and Fair Housing regulations Assist members with mortgage servicing activities such as escrow management, payment processing, and account updates using financial software like Quicken or similar tools Conduct credit analysis and evaluate member eligibility for various loan products by applying basic math skills and financial assessment techniques Negotiate terms of loans or financial agreements to meet member needs while adhering to company policies and regulatory standards Maintain accurate records of transactions, contracts, and member interactions while ensuring confidentiality and data security Collaborate with internal teams on loan processing, underwriting, and account management to deliver seamless service experiences Qualifications Professional, well-developed interpersonal skills essential for serving members and projecting a positive image as a representative of the Credit Union. At least one year of experience in a lending department or branch office of a credit union or financial institution. Knowledge of member interviewing skills and a good, strong understanding of sales and service. Excellent communication skills Provide leadership and assistance to Branch personnel Must obtain notary Must be willing to attend community and Workplace Partner events. Must be willing to accept temporary or permanent reassignments and/or be willing to travel to other branches within the region as deemed necessary or appropriate by the employer to meet its business needs. Join us as a Member Service Officer if you're passionate about helping members achieve their financial goals through exceptional service and expert guidance. We're committed to fostering a supportive environment where your skills can grow while making a meaningful difference in our members' lives.

Pay:

$31,200.00

• $45,760.

00 per year

Benefits:

401(k) Health insurance Opportunities for advancement Tuition reimbursement

Work Location:

In person