MEMBERSHIP ASSOCIATE

Job Title:

Membership Associate DOL Status:

Part-time FLSA Status:

Non Exempt Date Prepared:

05/13/2026 Reports to:

Membership Coordinator Department:

Membership Pay:

Starting at $10.00 per hour

POSITION SUMMARY

The Membership Associate supports the mission of the Foothills Area YMCA, a nonprofit organization dedicated to strengthening community through community development, healthy living, and social responsibility. This position creates a welcoming and inclusive environment for all members, guests, and program participants while providing exceptional customer service and support The Membership Associate is responsible for responding to member and guest needs, promoting YMCA memberships and programs, assisting with registrations and account maintenance, and helping connect individuals and families with resources that support their health and wellness goals. This role plays an important part in building positive relationships and ensuring every member has a friendly and supportive experience at the

YMCA. OUR CULTURE

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.

We are welcoming:

we are open to all. We are a place where you can belong and become.

We are genuine:

we value you and embrace your individuality.

We are hopeful:

we believe in you and your potential to become a catalyst in the world.

We are nurturing:

we support you in your journey to develop your full potential.

We are determined:

above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS

Responds to the individual needs of the other person. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Maintains cleanliness and organization of the lobby area. Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships. Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y. Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues. Applies all YMCA policies dealing with member services. May hand out locker keys and towels; may monitor the locker rooms as required.

EMPLOYEES AND VOLUNTEERS WHO DIRECTLY SUPERVISE YOUTH WILL

Adhere to policies related to boundaries with youth. Attend required abuse risk management training. Adhere to procedures related to managing high-risk activities and supervising youth. Report suspicious or inappropriate behaviors and policy violations. Follow mandated abuse reporting requirements .

EMPLOYEES AND VOLUNTEERS WHO DO NOT DIRECTLY SUPERVISE YOUTH WILL

Adhere to policies related to boundaries with youth. Attend required abuse risk management training. Report suspicious and inappropriate behaviors and policy violations. Follow mandated abuse reporting requirements. Adhere to job specific abuse risk management responsibilities. Maintenance employees and volunteers—ensure unused rooms and closets remain locked; routinely monitor high-risk locations (locker rooms and bathrooms, hallways, stairwells), etc. Front desk personnel—ensure youth are properly signed in and signed out, ensures only authorized adults are allowed in the facility, etc .

QUALIFICATIONS

Previous customer service, sales, or related experience. CPR/AED and First Aid Certifications required within 60 days of hire. Excellent interpersonal and problem-solving skills. Ability to relate effectively to diverse groups of people from all social and economic segments of the community. Basic knowledge of computers. Weekday and weekend availability and flexibility during regular facility hours.

WORK ENVIRONMENT & PHYSICAL DEMANDS

The physical demands described here are associated with those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach and must be able to move around the work environment. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually moderate.