Membership Concierge II

Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals. Job Duties/Responsibilities Operates as first point of contact for members and guests entering resort Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition. Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments Serves as a key point of contact for new membership sales and member retention interactions. Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources Minimum Required Qualifications Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.

Education:

High School graduate or equivalent

Years of Experience:

Minimum of 1-2 years of experience in customer service or sales Licenses / Certifications /

Registrations:

Complete Retention Specialist Certification within 60 days of hire Passion to serve others Effective communication skills Preferred Requirements Bachelor's Degree in Hospitality Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

ABOUT US

With over 160 athletic country clubs and offerings for everyone from 90 days to 90 years, Life Time's comprehensive ecosystem goes beyond the idea of "fitness" to encompass all aspects of well-being. Every career here supports the goal of people living happier, healthier lives. Life Time provides entertaining, educational, friendly and inviting experiences of uncompromising quality that empower everyone to live a healthy and happy life. You belong at Life Time. We promote an inviting community that supports everyone on their path to a healthy way of life.