Membership Coordinator

The YMCA of Snohomish County provides jobs and careers with a cause. Every day, the Y makes a lasting impression in our communities through youth development, healthy living and social responsibility. Our unique work environment constantly changes to adapt to the needs of our communities. We are a non-profit, in the people business. This means that we help members meet a fitness or ability goal, see that children thrive in our child care programs, encourage family togetherness, and give youth an opportunity to learn life skills through water safety, sports, and teen programming. The Y is the leading nonprofit committed to strengthening community by connecting all people to their potential, purpose and each other. Working locally, we focus on empowering young people, improving health and well-being, and inspiring action in and across communities. By bringing together people from different backgrounds, perspectives and generations, we ensure that we all have access to the opportunities, relationships and resources necessary to learn, grow and thrive.

Position Summary:

Direct Welcome Center for the branch including recruitment and sales of new members, retention of existing members and supervision of assigned staff. Implement branch promotions and procedures to achieve annual operating plan goals and targets. Working Welcome Center frontline as needed, creating a safe, positive and inclusive atmosphere that promotes participant safety and engagement in accordance with YMCA policies, practices and procedures.

Job Duties/Responsibilities:

Nights and Weekends Primarily Develop and implement inclusive membership strategies to promote engagement of new members and retention of existing members Comprehensive knowledge of sales cycle (introduction/probing/close) Coordinate staffing strategy for meeting (or exceeding) monthly sales goal targets Coach assigned staff to support membership engagement and retention goals Identify, de-escalate and resolve all situations to ensure high member satisfaction Respond to emergency situations Conduct ongoing assessment of staff processes and procedures to determine required core competencies and skills; design and implement training as needed to improve efficiency and member engagement Promote a diverse workforce; recruit, hire, train, develop, schedule and direct personnel and volunteers as needed Review and evaluate staff performance, develop strategies to motivate staff and achieve daily, monthly and annual goals Promote program and membership enrollment in interactions with existing and potential members Coordinate program registration, including logistics to support phone, walk-in and web registration Coordinate with marketing efforts to maximize enrollments; provide ongoing support to Program Directors on related issues May organize events and/or represent the YMCA at community events Ensure proper implementation of Welcome Center policies, practices and procedures Review, update, and relay branch information to staff Coordinate with the business office as necessary on financial transactions Participate in and may lead staff meetings, provide appropriate support to volunteer and staff committees Perform other duties as assigned

Qualifications:

One year or more previous supervisory experience in customer service with inside sales a plus Experience working with individuals, families and communities of diverse backgrounds and abilities Strong computer skills and experience with standard business software Strong professional written and verbal communication skills Fluency in second language desired 21 Year of age

Y Culture:

Build relationships with a diverse membership base in culturally responsive ways, connect members with one another and to the YMCA Exhibit Caring, Honesty, Respect and Responsibility Complete required training and certifications within established guidelines Arrive on time ready for shift, clock in/out within timekeeping system

Embrace Team Leader Core Competencies:

Mission Advancement:

Models and teaches the Y's values Ensures a high level of service with a commitment to improving lives Provides volunteers with orientation, training, development, and recognition Cultivates relationships to support fundraising

Collaboration:

Champions inclusion activities, strategies, and initiatives Builds relationships to create small communities Empathetically listens and communicates for understanding when negotiating and dealing with conflict Effectively tailors communications to the appropriate audience Provides staff with feedback, coaching, guidance and support

Operational Effectiveness:

Provides others with frameworks for making decisions Conducts prototypes to support the launching of programs and activities Develops plans and manages best practices through engagement of team Effectively creates and manages budgets Holds staff accountable for high-quality results using a formal process to measure progress

Personal Growth:

Shares new insights Facilitates change; models adaptability and an awareness of the impact of change Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology

Physical and Mental Demands:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job.

Physical Demands:

While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Mental Demands:

While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex problems; may use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with members, staff, volunteers, and others encountered in the course of work, some of whom may be dissatisfied individuals.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Typically interaction with others is busy, constant and occasionally interruptive. Work may be demanding at times. May require ability to work irregular hours. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job descriptions represent a general outline of job duties, functions and qualifications. They are not intended to be comprehensive in nature. In addition, jobs evolve over time and therefore their description may not reflect the precise nature of the position at a given point in time. 21 Years of age required. Nights and weekends, primarily. Our benefits are AMAZING ! FREE training offered for all positions and get paid while you train for your job! Flexible work schedules and a family-friendly environment.

FREE YMCA

family membership for all staff . 20% off programs and services for all staff. Sick Pay accrued at rate of one hour for every 40 hours worked. 403b Retirement savings account available to all employees. 403a Retirement investing account paid at 12% annual compensation after 2 years of service (minimum 1,000 hours worked in each year). FREE Employee Assistance Program Cheery, dynamic, cause-driven work environment, like no other! We promote from within often. Enjoy your career at our Y! Cheery, dynamic cause-driven work environment, like no other! Little to no experience required for most positions—let us train you! Eligibility requirements apply The full range of the pay grade for this position is $20.06-$31.53.