Mental Health Front Desk Coordinator

Company:

Light Point Psychology Pay:

$14-$20 per hour

Schedule:

Full-time, approximately 35 hours per week (weekday hours typically 8 am until 3 or 4 pm)

Benefits:

Not currently offered About the Role We are a growing mental health and psychological testing practice seeking a highly reliable, proactive, and detail-oriented Front Desk Coordinator to serve as the operational anchor of our clinic. Our practice works with a combination of private-pay, insurance-based, and Social Security evaluation patients. The front desk experience is extremely important to us, and we are looking for someone who can balance warmth, professionalism, organization, and efficiency in a fast-moving healthcare environment. Key Responsibilities Patient Experience & Front Desk Flow Greet patients warmly and professionally Answer phones, return calls, and assist with scheduling Maintain a calm and organized front desk environment Help create a welcoming experience for patients who may be anxious, overwhelmed, or stressed Scheduling & Administrative Coordination Monitor provider schedules and help ensure appointments run smoothly Review charts before appointments to ensure intake paperwork, questionnaires, consents, and insurance information are completed Send and monitor electronic intake forms and appointment reminders Track referrals, patient inquiries, and scheduling follow-up tasks carefully Insurance Verification & Benefits Checks Verify behavioral health insurance benefits for upcoming appointments Determine copays, coinsurance amounts, deductibles, and authorization requirements Navigate insurance portals independently and accurately Experience with Availity Essentials and Optum/UnitedHealthcare Provider Express is strongly preferred Clinic Upkeep & Organization We take pride in maintaining a clean, calming, and professional environment for our patients.

Daily responsibilities include:

Vacuuming the lobby Wiping down chairs and shared surfaces Emptying/taking out trash Keeping the front office and waiting area organized throughout the day Independent Task Management Follow daily office protocols and checklists Use downtime productively Take initiative rather than waiting for direction Maintain strong attention to detail and professionalism throughout the workday What We're Looking For Required Qualities Strong reliability and punctuality Ability to work independently with minimal supervision High attention to detail and organizational skills Professional communication skills Comfortable balancing multiple responsibilities at once Ability to maintain focus and productivity during quieter periods Preferred Experience Medical or behavioral health front desk experience Insurance verification experience Familiarity with EHR/EMR systems Experience working in mental health, psychology, psychiatry, or healthcare settings

Pay:

$14.00 - $20.00 per hour

Education:

High school or equivalent (Preferred)

Experience:

Administrative:

1 year (Preferred)

Work Location:

In person